Lead Patient Relations Assistant

Job Title

Lead Patient Relations Assistant

Job Description

Major duties and responsibilities include, but not limited to: Day to day operations; on-site events; and community events, contacts are with Veterans, family members, visitors, dignitaries, public officials, community members and leaders, front line staff from clinical and non-clinical services, Service Level Advocates, first-line supervisors and Police service. Responsible for assisting supervisor in planning and organizing the assignment and oversight of subordinate staff to accomplish agreed upon objectives. Dealing with complex and overlapping issues for all VA beneficiaries including VA employee at all levels, Volunteers, Work Studies, Veterans, visitors, dignitaries, community partners all within a complex, academically-affiliated Health Care System. Adhere to more specific guidelines, policies and procedures as directed by Supervisor, Assistant Chief and Chief. Applying evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations and making recommendations for programmatic improvements, changes, and updates. Assist and help provide support for other CDCE programs outside of the Customer Service/Patient Transport Program, to include but not limited to the recruitment and processing of volunteers and work studies, onsite & community events. Responsible for assisting supervisor in planning and organizing of all activities and staff in the Customer Service/Patient Transport Program for all clinical and non-clinical services, Veterans, patients, and visitors. Assist in oversight of the Customer Service/Patient Transport staff who provide a channel through which Veterans can seek solutions to problems, concerns, unresolved needs. and receive safe and timely transport via shuttle, wheelchair. or gurney throughout the medical center. Help ensure the patient's needs, and those of their family members, are anticipated and met from the time of arrival at the healthcare facility to their departure, to include coordinating parking lot shuttle cart rides, wheelchair transport throughout the facility.

Work Schedule: Full time, Monday-Friday, 8:30am to 5:00pm

Telework Eligible: Not a telework position.

Virtual: This is not a virtual position.

Position Description/PD#: Lead Patient Relations Assistant / PD02601A

Financial Disclosure Report: Not required