Cashier / Customer Service Team Member - BTU

Job Title: Cashier/Customer Service Team Member Location: BTU - Las Vegas, NM 87701 Category: BTU Building Materials Responsibilities Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance Assists customers in locating products, offering recommendations, and providing personalized information Upsells and promotes items to increase overall sales and enhance the customer experience Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty Follows company standards and procedures to ensure efficient operations and meet customer expectations Processes checkouts accurately and efficiently, adhering to proper cash handling procedures Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities Resolves customer issues with the support and guidance of management Maintains a clean, organized, and safe work environment Performs any other tasks as assigned by supervisors or management Qualifications High school diploma or equivalent preferred Proficiency in using computers and operating point-of-sale (POS) systems Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible Strong interpersonal skills with the willingness to consistently provide superior customer service skills Physical ability to lift and carry items weighing 25‑50 pounds, as well as perform tasks like bending, twisting, squatting and reaching throughout the work shift Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business Typical Schedule Week 1: Monday–Friday, 7:00 a.m. – 4:00 p.m. Week 2: Monday–Friday, 8:00 a.m. – 5:00 p.m. Availability to work every other Saturday Benefits & Workplace Culture Teamwork: All positions are hands‑on, and associates work together to ensure a positive customer experience every time. Support: Local resources and a Dallas Support Team help associates along the way and partner on projects as appropriate. Autonomy: Associates are empowered to exercise entrepreneurial spirit. Relationships: Building strong relationships is core to the business. Continuous Improvement: Expertise and best practices are shared across all divisions and stores. Efficiency: Best‑in‑class technology and consistent business practices maximize efficiency nationwide. Growth Mindset: Focus on long‑term growth for both associates and the company. Atmosphere: A relaxed environment where associates roll up sleeves and get the job done. Community Service: Associates are committed to serving and contributing to local communities. Safety: A safe and healthy work environment is a priority; the goal is for everyone to leave in the same condition in which they arrived. #J-18808-Ljbffr Nation's Best Holdings