Branch Manager

Branch ManagerFedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA's corporate offices are in Memphis, TN. For more information, visit fecca.com.Responsibilities:Serve our members.Provide guidance, coaching, and development opportunities appropriate for direct reports' individual needs. Perform all necessary management functions including hiring, performance evaluations, goal setting/review, and disciplinary action as required.Hold employees to our service standards to include timely follow up with members, punctuality, attendance, positive attitude, policy and procedure compliance, member first philosophy, and ensuring accountability for these standards.Perform monthly teller audits.Conduct and document regular one-on-one and team meetings for operational coaching, Quality Approach coaching, and communication of organizational direction and results.Perform duties of subordinates, all UBR work.Review and underwrite consumer loans submitted by team members within assigned parameters.Ensure end of day balancing of branch and cash audits and all tasks are completed.Maintain adequate branch cash supply within branch cash limits.Maintain and monitor the efforts of the team to connect financial solutions with our members' needs.Administer operation of ATM(s). (if applicable)Develop and maintain contacts within FedEx that facilitate frequent business development and site visits.Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, demonstrates confidentiality and professionalism with members, vendors, coworkers and management.Responsible for developing and maintaining a member centric culture where employees are highly motivated, member friendly and well trained for their position.Ability to travel to out of state locations for training/meetings 3-4 times per year.(Applies to managers outside the Memphis Area)Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.Maintains regulatory compliance including the Bank Secrecy Act.Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.Participates in ongoing training for professional and personal development.Maintains a positive, professional attitude and works well with a team.All other duties and responsibilities as assigned.Qualifications:1 College degree or equivalent work experience required.At least five years financial institution experience, and preferred credit union experience, including understanding of credit union philosophy and knowledge of rules and regulations.Three years of supervisory experience of a minimum of two employees required.Three years of consumer lending experience required including underwriting, mortgage experience preferred.Possession of NMLS number or ability to obtain one.Strong computer skills are required, must be proficient in Microsoft Products.Excellent written and verbal communication and basic math skills.Must be accurate, organized, attentive to details, and manage time well.Experience in a retail financial branch required where a high degree of organizational and multitasking skills were required.Excellent problem-solving skills.