(Commercial) CSM Team Lead - New York

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50,000 users and 120,000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role


At Workwize , we're on the hunt for a CSM Team Lead who can inspire a team, wow clients, and keep an eye on the bottom line - sometimes all before lunch. You'll lead a small, high-performing crew while managing your own client portfolio, making sure both your team and your clients come out on top.

Your mornings? Setting priorities, leading stand-ups, and keeping the team laser-focused on what really matters. Your afternoons? Diving into performance metrics, tweaking strategies, and finding ways to make processes smarter, faster, and more impactful.

You're a people-person with a head for numbers. You know when to step back and empower your team - and when to roll up your sleeves and tackle escalations head-on. Building relationships comes naturally, whether coaching your team, collaborating across departments, or connecting with clients. You're reflective, always looking for ways to improve performance and set your team up for long-term success.

We move fast, think big, and celebrate wins - both for our clients and our teams. If leading a team that's passionate about client success excites you, we'd love to hear from you.

Responsibilities

Lead Your Team to Success

• Set priorities so your team can manage portfolios effectively
• Handle client escalations with skill and confidence
• Implement processes to boost client happiness and retention

Maximize Revenue Opportunities

• Manage the client lifecycle, including renewals and upsells
• Identify high-impact opportunities and coach your team to capitalize on them

Own Strategic Projects

• Lead initiatives across the CSM domain
• Manage stakeholders and oversee complex projects

Required Skills & Qualifications

• 5+ years in Customer Success or client-facing roles
• 3-5 years of leadership experience
• Experienced managing complex projects and stakeholders
• Strong analytical and problem-solving skills
• Comfortable with tools like: HubSpot (CRM), Monday.com or Asana (project management), Slack, Linear, Miro, Notion

What Makes You Shine

• Resilient, flexible, and confident under pressure
• Passionate about coaching and helping others succeed
• Thrives in fast-growing, dynamic environments
• Excellent conflict management and client-handling skills
• Fluent in English (business level)

Workwize Offers

• 25 days of paid vacation (European-style time off)
• 401(k) with competitive support to help you plan for the future
• Flexible work setups for better work-life balance
• Top-notch tools and equipment provided.
• Off-sites and multi-yearly team bonding events.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.

Our Team


Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.


We are looking forward to meeting you and discover if there is a match with the Workwize team!


Pay range


$86,000-$130,000 USD