Field Service Engineer

Job Description

Job Description

About TBNA

Tokyo Boeki North America Inc. (TBNA) is the U.S. subsidiary of Tokyo Boeki Techno-System, delivering integrated solutions that connect 3D metrology and precision modeling to real manufacturing outcomes.

We supply and support 3D metrology devices, 3D vision systems, and compact-to-large milling centers so teams can move from CAD intent to verified parts with fewer iterations and higher first-pass yield.

Our engineers partner with customers on method development, fixturing and probing strategy, cell design, and operator enablement , then stay engaged through commissioning and lifecycle service. Whether validating a new line, scaling automated inspection, or accelerating model-making, TBNA aligns sensors, software, and equipment to takt time, quality targets, and compliance needs—so improvement is measurable and sustained.

Key Responsibilities

• Install, calibrate, and maintain 3D metrology devices and manufacturing technologies.
• Provide technical troubleshooting and customer support.
• Train operators and enable effective system use.
• Support commissioning and lifecycle service at customer sites.
• Collaborate with global teams to ensure service excellence.

Qualifications

• Bachelor’s degree in engineering, manufacturing, or related field (or equivalent technical experience).
• Hands-on experience with 3D metrology devices, 3D vision systems, or CNC/milling centers .
• Strong communication skills.
• Familiarity with CAD/CAM, metrology software, and automated inspection workflows.
• Ability to travel to customer sites for service and support.

Desired Skills

• Strong problem-solving and diagnostic abilities in manufacturing environments.
• Assertive yet diplomatic communication style.
• Experience with CRM systems (Dynamics 365 preferred).
• Knowledge of compliance standards in manufacturing and inspection.