Change Management Manager

Job Title: Senior Project Manager – Commercial Change Management

Location: Remote

Position Type: Contract position

Responsibilities:

The ideal candidate combines strong project management discipline, hands-on change management expertise, and the ability to orchestrate multiple stakeholders and vendors in a complex pharmaceutical commercial environment. The individual will be instrumental in connecting business strategy, technology implementation, process redesign, and organizational adoption.

Key Responsibilities:

Project Leadership & Cross-Functional Orchestration:

• Lead and coordinate end-to-end business process and systems transformation activities across Commercial Marketing.
• Serve as the primary orchestration point across business leaders, functional stakeholders, IT teams, technology vendors, and external implementation partners.
• Develop and manage integrated project plans, milestones, deliverables, dependencies, risks, and resource requirements across multiple workstreams.
• Establish effective governance, decision-making processes, escalation paths, and accountability across internal and external teams.
• Facilitate cross-functional leadership meetings, working sessions, and steering committee discussions to drive alignment and timely decisions.
• Identify and proactively manage interdependencies between technology implementations, business process changes, and organizational readiness activities.
• Provide clear, concise executive-level reporting on project progress, risks, decisions, and overall transformation readiness.

Vendor & Business Stakeholder Management:

• Orchestrate activities across multiple technology vendors, systems integrators, consulting partners, and internal business teams to ensure coordinated execution against transformation objectives.
• Establish clear roles, responsibilities, deliverables, and expectations across vendor and business workstreams.
• Manage vendor commitments, timelines, handoffs, dependencies, and issue resolution, escalating delivery concerns as appropriate.
• Partner closely with Commercial Marketing leadership and functional business owners to align technology solutions with business needs and future-state processes.
• Facilitate alignment between vendors and business stakeholders when priorities, requirements, or implementation approaches differ.
• Drive accountability for decisions, action items, deliverables, and cross-functional dependencies without necessarily having direct reporting authority.
• Ensure effective communication and coordination across business, technology, compliance, and external partner organizations.

Organizational Change Management:

• Develop and execute change management strategies to support the transition to new commercial marketing systems, processes, and operating models.
• Conduct stakeholder assessments, change impact analyses, and organizational readiness evaluations.
• Engage business leaders as active sponsors and champions of the transformation, ensuring ownership and accountability for change adoption.
• Develop and coordinate communications, training, engagement, and adoption plans across impacted functions.
• Partner with business process owners to define future-state roles, responsibilities, governance, and ways of working.
• Identify and address organizational resistance, competing priorities, and adoption barriers.
• Establish adoption metrics and feedback mechanisms to measure change effectiveness and support sustained business outcomes.

Commercial Marketing Systems & Business Process Transformation:

• Coordinate business activities associated with the transformation and integration of key commercial marketing platforms, including:
• PDAM (Product Digital Asset Management): Digital asset management, governance, and distribution.
• PIM (Product Information Management): Centralized product information management and content governance.
• Product Syndication: Distribution of approved and consistent product information and marketing content across downstream channels and partners.
• MLR (Medical, Legal & Regulatory): Promotional content review, approval, and compliance workflows.
• Facilitate end-to-end process mapping, gap analysis, and future-state workflow design across interconnected systems.
• Coordinate business requirements, testing, training, deployment readiness, and implementation activities across vendors and functional stakeholders.
• Ensure alignment between technology capabilities, business requirements, regulatory expectations, and operational workflows.
• Identify opportunities to streamline content lifecycle management, improve operational efficiency, reduce manual handoffs, and strengthen process governance.
• Support post-implementation stabilization, issue resolution, and continuous improvement.

Required Qualifications:

• 7+ years of project/program management experience , with significant involvement in business process transformation and enterprise technology initiatives.
• Strong hands-on organizational change management experience , including stakeholder engagement, communications, change impact assessments, training, and adoption.
• Demonstrated experience working within pharmaceutical or life sciences Commercial Marketing, Marketing Operations, or related business functions .
• Proven ability to coordinate and orchestrate multiple external vendors, technology partners, and internal business stakeholders within complex transformation programs.
• Experience managing integrated project plans, cross-functional dependencies, vendor deliverables, governance, and executive-level communications.
• Experience supporting enterprise systems implementations, business process redesign, and digital transformation.
• Understanding of commercial content management, digital asset management, product information workflows, and/or promotional approval processes.
• Strong executive presence, facilitation, negotiation, problem-solving, and relationship management skills.
• Ability to influence and drive accountability across matrixed teams without direct authority.
• Experience operating effectively in a remote, highly collaborative environment.

Preferred Qualifications:

• Direct experience with PDAM, PIM, Product Syndication, and/or MLR systems and processes.
• Familiarity with pharmaceutical commercial content platforms such as Veeva Vault PromoMats and related digital asset management technologies.
• Experience supporting large-scale, multi-vendor transformation initiatives within global pharmaceutical organizations.
• Experience with commercial content lifecycle management and end-to-end promotional material workflows.
• Familiarity with Lean, Six Sigma, or other business process improvement methodologies.
• PMP, Prosci, CCMP, or equivalent project/change management certification.