IT Technician

Provide Tier 1 and 2 support User account management Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups) Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments Set up and install workstation hardware, and software for end-users Provide remote end-users support to employees Operation of assigned IT systems Create knowledge base articles End user support Support of facility physical security systems Enforce IT and security procedures and policy Network support experience Support of IT security Other duties as assigned Requirements 0 - 3 years of IT Support. Understanding of User administration (i.e., RBAC) Excellent communication and customer support skills Computer break/fix/upgrade Windows 11 Ability to diagnose and resolve basic IT technical issues Experience with Microsoft Technology Stack (Windows, AD, O365, Intune) Identifies, researches, and resolves technical problems Help Desk Support software experience Inventory control Good understanding of computer systems, mobile devices, and other tech products Candidates must be able to obtain and maintain a Public Trust clearance. Candidates must have lived in the United States 3 out of the past 5 years. Core Competencies Demonstrates proficiency in providing Tier 1 and 2 IT support, including user account management, troubleshooting, and remote assistance. Familiar with Microsoft Technology Stack and capable of enforcing IT security policies while maintaining excellent customer support. Highest-signal resume keywords Tier 1 And 2 Support User Administration (RBAC) Microsoft Technology Stack (Windows, AD, O365, Intune) Help Desk Support Software Experience Public Trust Clearance ATS Optimization Keywords Hard Skills Troubleshooting Computer Break/Fix/Upgrade Windows 11 Inventory Control System Upgrades Workstation Hardware Installation Basic Deployments End User Support Technical Problem Resolution Knowledge Base Article Creation Soft Skills Excellent Communication Skills Customer Support Skills Certifications & Qualifications Public Trust Clearance Industry Keywords IT Support User Account Management Helpdesk Incidents Remote Support IT Security Procedures Tools & Technologies Help Desk Support Software IT Security Systems Physical Security Systems #J-18808-Ljbffr