Product Designer

Description Kroger is going through their Next Gen POS modernization effort and their goal is to develop features in 26, and rollout in 27. They will stay on Toshiba HW but build in house a large majority of the SW to sit on this HW. They are trying to automate alot of the manual processes today and to allow for SW push automated updates so they can build on the experiences more frequently. This effort is aligned to Cashiers, self checkout, fuel and pharmacy associates and consumers. They call these areas Architypes. This particular role will be looking at an opportunity to work more closely with business partners and those in particular that lead stores and store associates. They will partner with the retail ops teams today and help work through more of the automation they are building out. Today this is highly manual, takes time and all hands on deck at each retail location. Future desired state is a more automated process for deployments so that the rollout can support the scale at which they want to deploy. They are looking to gain access to Claude for the consultants right now that is 50% used along with 50% Figma Make. This role will wear a few hats, heavy research and setting the stage up front with their Product Manager peer, then working with SW engineering to bring this to life. They will be involved in Research, product design, journey mapping; incorporating in what tools to potentially consider while on this journey constantly keeping front and center the human factors side - and how all of this will ultimately impact the varying resources in the store. They really need to be able to think out of the box on how to use technology here. Desired candidates would have some AI experience in design or at least very open, exploring it already and curious. This role will have some travel within an hour or two. Key important areas are to conduct in person research with say a checkout associate, an associate in the pharmacy, service centers, etc. This Product Designer role will support Kroger's Next Generation Point of Sale (NGPOS) initiative to modernize the checkout experience across our stores, pharmacies, and fuel centers. The candidate will work as part of a Product Design team focused on NGPOS's end-user experience, data platform, and release enablement tool. The ideal candidate will be located near our Blue Ash Technology office to validate UX onsite in our test lab and be comfortable visiting Kroger stores to observe technology, associates, and customers firsthand. Responsibilities include: Conducting research with NGPOS's wide range of end users (including cashiers, in-store shoppers, service desk representatives, and fuel center attendants) to understand each audience's unique needs and pain points Leading and facilitating collaborative workshops with large cross-functional groups, including attendees from Engineering, Product Management, Architecture, and Retail Operations, to solve both experience and technical challenges Working closely with multiple development teams to provide upfront design direction, participate in agile ceremonies, and collaborate with Quality Engineering to ensure developed solutions align with the overall experience vision Building and maintaining UX artifacts such as personas, user journeys, and service blueprints to effectively illustrate the complexity of the point-of-sale ecosystem and its many touchpoints Understanding the role data (both qualitative and quantitative) plays in design, including how to effectively capture, synthesize, and apply it to make informed design decisions Demonstrating awareness of AI and a willingness to adopt emerging AI tools and workflows as part of the design process Skills Ux research, Product design, Service design, Wireframe, Qualitative research, Journey Mapping, Information Architecture, Human Factors Top Skills Details Ux research,Product design,Service design,Wireframe,Qualitative research,Journey Mapping,Information Architecture,Human Factors Additional Skills & Qualifications Need to have excellent communication skills, strong problem solving skills, curiosity Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Cincinnati, OH. Pay and Benefits The pay range for this position is $65.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cincinnati,OH. Application Deadline This position is anticipated to close on Jul 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.