Referral & Quality Coordinator (Business Coordinator)

Job Description

Job Description

Referral & Quality Coordinator (Business Coordinator)Full-Time | Non-ExemptWeekdays | 8:30 a.m. - 5:00 p.m.Posted: 08/14/2026 Open Until FilledIndian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.We offer:Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, Vision, FSACompany paid long term and life insuranceGenerous paid time-offRetirement savings plan with employer matchOur mission statement:"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."-Respect for Culture Excellence Leadership-If our beliefs resonate with you, we want you and encourage you to apply at IHB.JOB SUMMARYThe Referral & Quality Coordinator performs clerical and support functions for the medical clinic. ESSENTIAL FUNCTIONSCoordinate the scheduling and tracking of ordered referrals for specialty, diagnostic and therapeutic services.Work closely with medical staff in procuring referral appointments for patientsSending and receiving necessary information to/from outside vendors and clinicsPrepare patient correspondenceUtilize scheduling and patient database software to provide services.Ability to track and run reports for Quality measuresInitiate communication with patients that need preventive care, missed screenings, immunizations, etc. (Gaps in Care)Evaluate effectiveness of healthcare needs and follow-up within the referral process and/or quality measure collectionAssist with Prior AuthorizationsAssist with scheduling patients as needed and for Annual Wellness VisitsParticipate in performance improvement activitiesOther duties deemed necessary by supervisorKNOWLEDGE, SKILLS, AND ABILITIESExcellent typing, computer, transcription and organizational skillsKnowledge of medical terminologyKnowledge of Quality measuresKnowledge of Prior AuthorizationsKnowledge and experience with personal computer software technologyStrong communication skills Ability to maintain strict confidentialityAbility to prioritize own work and work independentlyKnowledge and respect of the American Indian culture and other culturally diverse populations we serveEDUCATION AND EXPERIENCEHigh School diploma or equivalentExperience in healthcare settingPHYSICAL DEMANDSThe work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying light items, and driving an automobile. No special physical demands are required to perform the work. HIPAAIHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.