Assistant Property Manager

Job Description

Job Description

This position supports North Pointe, The Overlook, and Clearwater in Post Falls, ID. Between the three properties, there are 188 units in total. The schedule for this role is Tuesday through Saturday, 8 AM to 5 PM. 

Please visit the apartment websites to learn more!

Who We Are    
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.   

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all!   

Discover more at about us and our communities at 11residential.com.   

Position Summary   
As an Assistant Property Manager, you will assist in overseeing the day-to-day operations and management of a designated community (or communities). You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include, but are not limited to; financial transactions, assisting with leasing and administrative tasks, ensuring compliance with housing regulations, and maintaining property standards. You will play a critical role in fulfilling our mission of providing a quality living environment to enhance the lives of our residents!  

What You’ll Be Doing   

• Provide exceptional service to residents, prospective residents, and internal team members. 

• Lease apartments while providing office management and administrative support. 

• Collect rent and ancillary fees from residents, including the management of delinquent accounts. 

• Process rental payments and record primary financial data for property accounting purposes. 

• Post income and deposits accurately and in a timely manner. 

• Inspect apartment homes after move-outs to ensure compliance with property standards. 

• Prepare and deliver notices to residents as needed. 

• Address and resolve resident requests and concerns with professionalism and empathy. 

• Partner with maintenance staff to ensure timely completion of work orders.  

• Support sales and marketing efforts to lease available units. 

• Assume the duties of the Property Manager in their absence. 

• Ensure compliance with Fair Housing, state, and federal laws. 

• Adhere to all safety procedures and promptly report safety hazards to the supervisor. 

Education and Qualifications     

• 2+ years' experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred. 

• Knowledge of apartment management laws and regulations at the federal, state, and local level is preferred. 
• Excellent communication and interpersonal skills, with the ability to interact professionally over the phone, in written communication, and face to face.
• Being bilingual in English and Spanish is a plus. 
• Demonstrated proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service. 
• Strong attention to detail and a commitment to maintaining high standards operationally and professionally.  
• A high school diploma or equivalent (GED) is required. 
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on-site. This position is not eligible for remote work. 

Compensation   

• The compensation for this position is $21 to $23 per hour (depending on experience).    
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses.  Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.  
• Exact compensation may vary based on skills, experience, and location. 

Benefits   

• Medical, dental, and vision insurance coverages. 
• Health savings account. 
• 401(k) with a 4% company match. 
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.   
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities. 

Physical Requirements 
To successfully perform the essential functions of this job, the employee must be able to:  

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents.
• The position may involve standing for extended periods and moving throughout the community in various weather conditions.
• Verbally communicate with employees, co-workers and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.    

EEO Statement    
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.     

You must be able to pass a criminal and driving background check as well as a drug screen. A positive Marijuana/THC result does not disqualify candidates in states where it is legal.  

 

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