Patient Intake & Customer Service Representative

Job Description

Job Description

Patient Intake & Customer Service Representative

Syracuse, NY (On-Site)
$20–$22/hour
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

About the Role

A growing healthcare organization specializing in infusion and enteral therapy services is seeking a compassionate and detail-oriented Patient Intake & Customer Service Representative to join their Syracuse team.

This role is part of the Intake Department and plays a critical role in coordinating new patient referrals, verifying insurance coverage, and ensuring a smooth and supportive onboarding experience for patients and referral partners.

If you enjoy helping people, thrive in a fast-paced environment, and have strong healthcare customer service or intake experience, we would love to hear from you.

Key Responsibilities

• Receive, review, and process new patient referrals
• Gather and verify patient demographic, clinical, and insurance information
• Verify insurance benefits, authorizations, and patient financial responsibility
• Communicate with patients, caregivers, and referral sources regarding services and expectations
• Serve as a primary point of contact for patient questions and support
• Coordinate with clinical, pharmacy, and operations teams to ensure timely care
• Maintain accurate documentation in compliance with HIPAA regulations
• Follow up with referral sources and internal teams to ensure complete and accurate information

Qualifications

Required:

• 1–2 years of customer service experience
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using multiple systems and performing data entry

Preferred:

• Healthcare, medical office, intake, referral, DME, infusion, or home health experience
• Insurance verification or authorization experience
• Familiarity with payer guidelines or reimbursement processes

Full Benefits Package

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holidays
• Career growth opportunities
• Supportive team environment

Why Join Us?

This position is often the first point of contact for patients beginning specialized therapy services. Your communication, organization, and customer service skills will directly impact the patient experience and help ensure timely access to care.

Company Description

M&M Strategic Staffing Solutions is a Women & Minority owned company and is proud to be Certified by NMSDC and WBENC.

M&M Strategic Staffing Solutions, Inc. is a specialized Headhunting, Recruiting and Staffing firm that is hired by selective companies across the United States to identify and evaluate some of the top performers in the marketplace. We are dedicated to finding only the strongest candidate exclusively for our clients.

Our intention is to provide a genuine alternative to those companies seeking a different, yet highly effective, staffing & recruiting style with our client’s best interest in mind.

Company Description

M&M Strategic Staffing Solutions is a Women & Minority owned company and is proud to be Certified by NMSDC and WBENC.\r\n\r\nM&M Strategic Staffing Solutions, Inc. is a specialized Headhunting, Recruiting and Staffing firm that is hired by selective companies across the United States to identify and evaluate some of the top performers in the marketplace. We are dedicated to finding only the strongest candidate exclusively for our clients. \r\n\r\nOur intention is to provide a genuine alternative to those companies seeking a different, yet highly effective, staffing & recruiting style with our client’s best interest in mind.