Client Service Representative

Job Title

Client Services Representative

Job Description

Position Summary: The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of patient fees, and documentation into the computer. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. ABH clinical units require staffing for day, evening, and some Saturday shifts. Client Service Representatives are required to be available to work any or all shifts.

Duties and Responsibilities:

• Manages staff schedules including scheduling clients, meetings, vacations, etc.
• Notifies patients of upcoming appointments and documents missed appointments appropriately.
• Maintains patient files according to department procedure/policy protocol
• Pulls physical charts for daily appointments.
• Verifies and enters all information into the computer accurately.
• Performs office support duties, i.e. filing, typing, copying, mail distribution resulting in efficient operations
• Accurately takes telephone messages and repeats key information to verify accuracy.
• Collects and posts co-pays, deductibles, and self-pay deposits.
• Reconciles payments at the close of business.
• Verify and Posts staff schedules daily.
• Processes new clients, client transfers and client closings according to procedures.
• Consults with the Central Billing Office for billing and insurance questions and concerns.
• Monitors the waiting room to ensure comfort and convenience of clients and families.
• Maintains confidentiality as related to patients, staff members and departmental operations.
• Promptly acknowledges and graciously receives patients, clients, and visitors.
• Completes daily tasks within the assigned shift.
• Consistently coordinates work to achieve maximum productivity and efficiency within the context of a team.
• Consistently performs duties with little or no supervision.
• Demonstrates appropriate initiative to meet the requests of all internal and external customers.
• Handles all situations efficiently, tactfully and confidentially.
• Willingly accepts and accurately completes other duties as assigned to assist with business unit functions.
• Demonstrates flexibility and teamwork by willing accepting any and all scheduled shifts.

Minimal Qualifications:

• Education: High School Diploma or equivalent.
• Experience: One year in setting involving direct customer service.
• Training: Training in relevant computer programs.
• Valid NJ driver's license

Preferred Qualifications:

• Experience: Two (2) years in medical setting with strong knowledge of medical records preferred.
• Equipment Use: Computer, copier, facsimile, typewriter and shredder.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions. AtlantiCare is an Equal Opportunity Employer