Customer Service Representative

Remote Call Center Agent

Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.

We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.

Customer Service Representative Responsibilities:

• Engage with customers via phone, email, and chat to understand their travel insurance needs.
• Educate customers about our insurance products, including coverage options, benefits, and pricing.
• Assist customers in comparing different insurance plans to help them make informed decisions.
• Address customer concerns, questions, and objections in a professional and courteous manner.
• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.

Requirements:

• Strong customer service and computer skills.
• Excellent written and oral communication.
• Attention to detail is imperative.
• Ability to work independently in a remote environment and manage time effectively.
• Remote/Work From Home experience preferred.
• Background verification must not inhibit ability to obtain insurance licenses.
• Candidates must have reliable internet/wifi - Internet connection speed-test required.
• Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
• Strong active listening and problem-solving abilities.
• Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.
• High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.

Training: Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self training.

Working Schedule: Initial training: 3-4 weeks in length and is scheduled 10:00 am -6:00pm ET Monday through Friday. Scheduled shift hours begin after the successful completion of initial training. Operating hours: 8am to 10pm ET daily. Multiple fixed schedule options available. Must be willing and able to work all shifts including nights, weekends and holidays.

What we offer: Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement. Ongoing training and professional development opportunities, and the opportunity to make a positive impact by helping customers make informed decisions about travel insurance.

Salary Transparency: Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $37,440 - $40,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.