Customer Service Representative

Order Management / Customer Service Specialist

Overview

We are seeking a detail-oriented and customer-focused Order Management Specialist to support order processing and customer service operations. This role plays a critical part in ensuring accurate order entry, timely communication, and a seamless customer experience across our dealer network.

Key Responsibilities

• Accurately enter and validate customer orders within the ERP system
• Review orders for completeness, pricing accuracy, and resolve exceptions
• Monitor order status and manage updates, revisions, cancellations, and credits
• Maintain accurate documentation for orders, purchase orders, and confirmations
• Respond to inbound customer calls and emails related to orders, products, and services
• Manage customer service inquiries including returns, exchanges, and order modifications
• Support dealer network inquiries (this role does not work with end consumers)
• Collaborate with sales, logistics, production, planning, warehouse, and finance teams
• Ensure orders are processed within 48 hours and customer communications are responded to within 48 hours
• Take on phone queue responsibilities after 45–60 days of training
• Manage Tier 0 / Tier 1 accounts (lower-volume accounts)

Required Qualifications

• 2+ years of experience in order management and customer service
• Experience using an ERP system for order entry
• Experience within the manufacturing industry
• High school diploma or equivalent

Preferred Qualifications

• Familiarity with Microsoft Office Suite
• Background in supply chain, manufacturing, or retail environments

Key Skills

• Order management and order entry
• Customer service and customer support
• ERP systems proficiency
• Strong attention to detail and accuracy
• Effective verbal and written communication
• Problem-solving and issue resolution
• Ability to work collaboratively across teams

Work Environment & Schedule

• Locations:
  • Lowell, MI
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM
• Hybrid: Minimum 2 days onsite per week (Wednesdays required onsite)

What We’re Looking For

• Positive, team-oriented mindset
• High level of professionalism, patience, and empathy
• Strong organizational skills with the ability to manage multiple priorities
• Commitment to delivering a high-quality customer experience

This is a Contract to Hire position based out of Lowell, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lowell,MI.

This position is anticipated to close on Jun 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.