Front Desk Receptionist at Tails Pet Resort

Front Desk Receptionist at Tails Pet Resort

Tails Pet Resort is Las Vegas's highest-rated, cage-free dog boarding and daycare resort. We elevate the standard of pet care with integrity, accountability, honesty, respect, and innovation. Founded in 2017, we're a privately owned team that treats pets like family and delivers a luxury guest experience without hidden fees.

Position Overview

We're hiring an experienced Front Desk Receptionist to be the friendly first point of contact for our guests and pet parents. You'll handle phone and in-person client service, reservations, payments, check-ins and check-outs, and light retailwhile keeping our lobby running smoothly and professionally.

Prior front desk or receptionist experience is required. Veterinary receptionist experience or any prior shift lead/management experience is a strong plus!

What You'll Do At Tails

• Greet every client and pup by name, provide tours, and set a warm, professional tone in the lobby
• Answer phones using our scripts, triage calls, take complete messages, and return missed calls promptly
• Create, update, and manage reservations in our booking system with 100% accuracy
• Process invoices and payments, handle approved exceptions, and balance the cash bag daily
• Execute efficient check-ins and check-outs: verify contacts, vaccination status follow-ups, belongings, feeding and medication notes, and pickup times
• Support the grooming, daycare, lodging, and training teams with timely client communication and hand-offs
• Upsell appropriate services and retail that benefit each pet's stay
• Maintain a clean, organized, and well-stocked lobby and retail area; receive and restock items as needed
• De-escalate and resolve client concerns with empathy and professionalism, documenting outcomes as needed
• Coordinate early drop-offs and late pick-ups with operations and hospitality teams

Type of Employee We Are Seeking

• Required: 1+ years in a receptionist/front desk role with heavy phone and in-person customer service
• Preferred: Veterinary receptionist or pet-care related front desk experience, or prior shift lead/management experience in any other field
• Timely, organized, presentable, outgoing individuals that can handle situations under pressure
• Proven accuracy with reservations, payments, and basic cash handling/drawer balancing skills
• Calm, clear, and friendly communication in fast-moving situations
• Tech-savvy and quick to learn new systems
• High attention to detail and follow-through from first greeting to final checkout
• Comfortable working around dogs of all sizes and temperaments

Work Environment

• Fast-paced, guest-facing lobby environment with frequent phone and in-person interactions
• Regular coordination with daycare, boarding, grooming, and management teams
• Standing, walking, and occasional lifting of up to 30 lbs may be required

Why Tails?

• Mission-driven, privately owned resort that values integrity, honesty and great service at affordable prices
• Supportive team culture and clear SOPs for consistent, high-quality care.
• Tails is the highest rated & reviewed pet hotel in Las Vegas. We pride ourselves on being a business that our clients can count on in our community!
• Help elevate the client and pet care standards every day

Equal Opportunity

Tails Pet Resort is an equal opportunity employer. We prohibit discrimination based on any status protected by law and provide reasonable accommodations in accordance with the ADA.