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ServiceNow PM Workflows Consultant

Openkyber, LLC

Role : Senior French-Speaking ServiceNow Consultant Experience: 12+ years is must Role Overview We are seeking a Senior French-Speaking ServiceNow Consultant to support an existing production ServiceNow environment across ITSM, ITAM, and Workplace Service Delivery (WSD). Key Responsibilities Act as a senior ServiceNow consultant and trusted advisor to business and technical stakeholders. Lead and participate in end-client meetings, workshops, and process discussions. Provide guidance on ITSM, ITAM, and WSD processes within an existing production environment. Assess current processes, identify gaps, and recommend opportunities for modernization and optimization. Support platform upgrades and modernization of legacy workflows, dashboards, flows, and processes. Drive adoption of Now Assist, AI Search, Virtual Agent, mobile capabilities, and automation. Improve service desk maturity through ITIL-aligned practices and streamlined agent/approver experiences. Identify opportunities for recurring-request automation, external integrations, and high-ROI agentic workflows. Support improvements across incident and change management, including simplified forms, playbooks, CI automation, and freeze-period management. Enhance Service Catalog capabilities, including SSO access provisioning and mobile approvals. Required Qualifications Strong senior-level experience as a ServiceNow Consultant / Functional Consultant / Advisory Consultant. Hands-on functional expertise across ITSM, ITAM, and WSD. Strong understanding of ServiceNow production environments and platform modernization. Experience with project management, process organization, and stakeholder management. Ability to lead workshops, structure requirements, and provide business-process guidance. Experience with Now Assist, AI Search, Virtual Agent, ServiceNow Mobile, and automation is highly desirable. Strong understanding of ITIL/service management practices. French language proficiency is mandatory. Preferred Experience ServiceNow platform upgrades and modernization. Reducing legacy customizations and adopting out-of-the-box ServiceNow functionality. Agentic AI and workflow automation. Service Catalog and access-provisioning processes. Incident, Change, Request, Asset, and Workplace Service Management. #J-18808-Ljbffr Openkyber, LLC

Vacancy posted 3 days ago
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