Housekeeping Dispatcher

Loews Kansas City Hotel Dispatcher, Housekeeping

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

An organized and proactive Dispatcher, Housekeeping who will serve as the communication hub for our housekeeping team, ensuring smooth operations and exceptional guest experiences. In this role, you'll coordinate requests, manage room status updates, and keep the team connected so every guest enjoys a clean, welcoming environment. Your ability to stay calm under pressure and maintain accuracy will make you an essential part of our success.

Detail-Oriented Coordinator: You thrive on accuracy and organization, ensuring every task is tracked and completed on time.

Clear Communicator: You excel at keeping information flowing between departments and team members.

Problem Solver: You anticipate challenges and resolve issues quickly to keep operations running smoothly.

Team Player: You collaborate effectively and support others to achieve shared goals.

Guest-Focused Professional: You understand that every interaction impacts the guest experience and act accordingly.

Veterans and military spouses encouraged to apply.

Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.

Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.

Track and update room status, maintaining accurate logs to inform the Front Office and other departments.

Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.

Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.

Attend departmental meetings and provide coverage in related areas when necessary.

Be familiar with hotel facilities and assist guests with accurate information.

Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.

Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.

Regular attendance in conformance with standards.

May be required to work varying schedules to reflect business needs.

Required to attend all mandatory training sessions and meetings.

Perform other duties as assigned.

High school diploma or equivalent work experience preferred.

Previous experience in a cleaning role preferred.

Experience in a hotel or resort environment preferred.

Ability to sit, stand, stoop, bend, and walk throughout shift.

Excellent communication skills.