Customer Support Coordinator

Customer Support Coordinator
Location: Louisville, KY Schedule: Full-Time | Monday-Friday
Reports To: Customer Service Manager
Shift: Work Times: 8 am to 5 pm OR 9 am to 6 pm
Pay: $48k to $52k + potential of 10% of salary yearly bonus

Position Summary
We are seeking a motivated and detail-oriented Customer Support Coordinator to serve as the primary point of contact for customers, distributors, and internal departments. This role is responsible for ensuring a seamless customer experience by managing orders, resolving inquiries, coordinating with multiple departments, and maintaining accurate records.
The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where priorities can shift throughout the day. Strong communication skills, attention to detail, and a commitment to delivering outstanding service are essential for success.


Key Responsibilities
• S erve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Enter, review, and manage customer orders while ensuring accuracy and timely processing.
• Track order status and proactively communicate updates regarding shipments, delays, or changes.
• Investigate and resolve customer concerns, product issues, and service requests in a professional manner.
• Coordinate with sales, operations, purchasing, shipping, and accounting departments to support customer needs.
• Maintain accurate customer records, pricing information, and account details within company systems.
• Generate and distribute order confirmations, invoices, and other customer-related documentation.
• Assist customers with product information, availability, lead times, and order-related questions.
• Monitor open orders and follow up to ensure commitments are met.
• Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and internal processes.
• Participate in team meetings and contribute to departmental goals and objectives.
Qualifications
• M inimum of 2 years of customer service, administrative support, or inside sales experience.
• Experience working in a manufacturing, distribution, logistics, or industrial environment preferred.
• Strong computer skills, including Microsoft Office applications.
• Experience with ERP, CRM, or order management software preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks while maintaining a high level of accuracy.
• Strong organizational and problem-solving abilities.
• Professional phone presence and customer-focused attitude.
Desired Skills
• A bility to build positive relationships with customers and internal teams.
• Strong attention to detail and follow-through.
• Effective time management and prioritization skills.
• Ability to work independently while contributing to a collaborative team environment.
• Adaptability in a dynamic and changing business environment.
• Analytical mindset with the ability to identify solutions and improve processes.
• High level of professionalism, integrity, and accountability.
What Success Looks Like
• A ccurate and timely order processing.
• Prompt resolution of customer inquiries and concerns.
• Positive customer feedback and strong customer retention.
• Effective collaboration across departments.
• Consistent attention to detail and commitment to quality service.

Our Commitment to Fair Hiring:

HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.


We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected] .