Account Manager Customer Support

We are looking for a service-driven Account Manager Customer Support specialist to join our team in Chattanooga, Tennessee. This Contract to permanent opportunity is ideal for someone who excels at managing recurring client work, coordinating details across multiple timelines, and delivering a dependable customer experience. In this position, you will act as a primary point of contact for customers, helping ensure projects move smoothly from initial request through final completion. Success in this role requires strong organization, clear communication, and the ability to balance accuracy with responsiveness in a fast-paced setting.Responsibilities:• Manage recurring client projects by organizing schedules for weekly, monthly, and annual service deliverables.• Serve as the main contact for customers, providing guidance, status updates, and timely responses throughout each project lifecycle.• Create, maintain, and review job documentation to support accurate execution and proper tracking of client requests.• Monitor active work from intake to completion, making sure deadlines, specifications, and quality expectations are consistently met.• Communicate changes, priorities, and timelines proactively to both clients and internal teams to avoid delays or misunderstandings.• Partner with operational and support staff to coordinate accurate delivery and resolve issues that may affect service outcomes.• Handle customer interactions across inbound and outbound communication channels while maintaining a thorough and solutions-focused approach.• Identify workflow improvement opportunities that strengthen efficiency, organization, and overall client satisfaction.