Application Support Engineer - Integrations

HonorVet Technologies

Job Description

HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline — it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: Application Support Engineer – Integrations
Location: San Diego, CA/ Kirkland, WA
Work Type: Hybrid

Job Overview:
We are seeking a Technical Support Engineer to provide technical support to field engineers, technicians, and product support personnel diagnosing and troubleshooting computer systems, complex software, and networked/wireless systems. This role responds to escalated cases where first-line product support has been unable to isolate or resolve issues in malfunctioning equipment or software, and reports design, reliability, and maintenance problems to design/software engineering teams.

Key Responsibilities:

Act as a Customer Advocate, providing support to users and administrators of the platform
Understand the platform, cloud technologies, and troubleshooting practices to ensure successful resolution of complex technical issues
Resolve technical cases submitted by customers seeking help with unexpected behaviors or technical questions about the software and platform
Develop a strong understanding of the platform's core functionality
Analyze data to isolate the root cause of reported issues
Collaborate with team members to accomplish individual and group goals

Must-Have Skills (Non-Negotiable):

Web Services (SOAP/REST) – hands-on troubleshooting experience
Networking fundamentals
Scripting and familiarity with at least one programming language
Relational database concepts (e.g., MySQL, Oracle)
Nice-to-Have / Trainable Skills:
SSO and Authentication (LDAP, Active Directory)
Email protocols and servers (Office 365, Exchange)

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Vacancy posted 13 days ago

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