Customer Experience Specialist / Scheduler

Job Description

Job Description

4 Senses Luxury Home Services is looking for a friendly, mature, organized, and responsible individual to join our team. The person in this position will provide the vital connection between our customers and house cleaning teams.

Responsibilities:

• Maintaining clients' relationships with follow-up phone calls
• Responding to emails/calls
• Book cleaning appointments and a recurring cleaning schedule
• Optimize every technician’s day: strategically route technician travel
  
• Take customers' calls and accommodate reschedules
  
• Communicate with customers about the schedule change.
  Desired Skills and Experience :

- Team player who can work well with others while also being self-motivated

- Professional and responsible

- Contribute ideas for marketing and ways to improve overall

- Communicate effectively and respectfully

- Passion for helping others and willingness to learn new skills

- Excellent hospitality, sales, organizational, and customer service skills

- Must be a strong, independent worker who can demonstrate good problem-solving skills.

- Must have at least 2 years of Customer Service experience

- Excellent verbal and written communication skills
- Upbeat, positive, enthusiastic attitude
- Must be an outgoing, persistent, and goal-driven individual
- Professional and courteous

- Must be comfortable communicating with clients and making "soft" sales over the phone.

- Reliable and detail-oriented with a proven track record of exceptional customer service and results-oriented methods

- Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome, CRM’s

- Highly proficient in computer skills

Minimum Qualifications:  2 years of customer service experience, some computer skills, database use, email, articulate, friendly, quality voice

What we offer:

• • • • work/life balance
      • paid time off
      • family-like atmosphere 
      • bonuses
      • paid holidays

Schedule:

Monday to Friday 8:00 am-5:00 pm

Results expected:

Daily capacity met 

Outstanding customer rapport and relations

Minimal change for the customer

Optimized schedules for all FT employees (full schedule daily)

Minimum chaos (forgotten keys, work orders, unconfirmed jobs, etc.

Who are we:

4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 20  team members in the field. We have been a leader in residential cleaning services in Madison for over 17 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Services is  looking for a team member with a forward-thinking mindset to help us as we grow to the next level

We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.