Operations & Service Manager in Woburn

Job DescriptionJob Description Advanced Pump is a small, hands-on business based in Woburn, MA. We specialize in the sale and repair of pumps across a range of industries including sewage/septic, industrial, and commercial applications. We pride ourselves on fast service, practical problem-solving, and strong customer relationships. Role Overview We’re looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who enjoys wearing multiple hats and taking ownership of their work. Responsibilities Manage inside sales : answer calls, prepare quotes, process orders Manage ecommerce activity (order processing, listings, customer inquiries) Manage & Coordinate service and repair workflow between customers, technicians, and outside vendors Communicate with customers on order status, timelines, and service updates Help maintain organized records, inventory coordination, and general office operations Identify opportunities to improve processes and customer experience What We’re Looking For 3–7+ years of experience in sales, operations, or office management Comfortable in a small business environment where responsibilities vary day-to-day Strong communication and customer service skills Highly organized and detail-oriented Self-starter who can take initiative without constant direction Experience with ecommerce platforms or inventory/order systems is a plus Background in industrial service, distribution, or service businesses is a plus Compensation Base salary: $75,000 – $85,000 (depending on experience) Bonus potential based on performance Opportunity to grow with the business and take on increased responsibility Why This Role This is a great opportunity for someone who wants to play a meaningful role in a growing small business. You’ll have visibility into all aspects of the company and the ability to make a real impact working directly with the owner of the company. Benefits 401(k) Dental insurance Health insurance Paid time off Growth Opportunities Work Location In person at our Woburn, MA location. #J-18808-Ljbffr