Client Service Analyst I - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being client-focused, detail oriented, articulate, and credible. Client Services Analyst I will also be focused on ensuring each client's definition of quality is met by proactively reviewing processes and data.

Your role in our mission

• Ensures the timely and successful delivery of our solutions according to client needs and objectives
• Gains technical understanding and competency in their clients' solution features being delivered
• Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between the company and our client's expectations
• Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

What we're looking for

• 1–3+ years of experience in client services, client support, account management, or a related field.
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe Acrobat Pro.
• Strong attention to detail and data quality, including reconciling information across sources or platforms and accurately reviewing documents.
• Strong communication skills with a friendly, professional, and customer-focused approach.
• Strong analytical skills with the ability to interpret data, identify trends, and resolve discrepancies.

What you should expect in this role

• Remote (work from home) All USA Locations
• Work schedule is Monday - Friday, from 8:00 - 5:00 PM EST.
• May be required to work extended hours for special business needs
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.

The deadline to submit applications for this posting is October 22, 2026 .

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.