Supervisor

1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403) Department: Retirement System Job class: 1814-Benefits Supervisor Salary range: $135,356.00 - $164,554.00 Role type: Permanent Civil Service (Rule of 3, Combined Promotive and Entrance) Hours: Full-time The San Francisco Employees’ Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco. Established in 1889, today SFERS serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors. The Retirement Services Division plays a crucial role in administering retirement benefits for both active and retired employees as well as their beneficiaries. Staff provide comprehensive retirement counseling services, process various benefit applications, and manage the disbursement of approximately $150 million in monthly benefit payments to around 32,100 retirees and beneficiaries. What We’re Looking For Under the general direction of the Member Services Manager, the Benefits Supervisor supervises the day-to-day operations of the Member Services Unit and provides second-line supervision to analytical and technical staff responsible for administering retirement benefits and delivering member services. The incumbent oversees retirement counseling, retirement application processing, benefit calculations, member correspondence, and customer service operations; ensures compliance with applicable laws, regulations, Board policies, and departmental procedures; develops and implements operational improvements to enhance service delivery and efficiency; and serves as a technical resource and advisor on complex retirement benefit matters. Train, evaluate, supervise and direct a major unit of professional analysts and technicians in an assigned employee benefits program. Review Charter, Federal, State and City laws and regulations and pending legislation to determine its applicability to San Francisco Employees' Retirement System. Document existing business processes and procedures; assist management in developing and implementing new operational procedures to accommodate legislative changes. Assist management in monitoring operational procedures to enhance workflow and program effectiveness. Identify and resolve issues, research causes, and recommend solutions. Communicate outcomes to members verbally and in writing. Coordinate with Operations, Benefits, Information System, Accounting, Actuary and Business Services Division to gather and analyze data, make payments, and manage pension administration; participate in information systems design, development, testing and implementation. Prepare and present oral presentations regarding the San Francisco Employees' Retirement System; develop content for member educational webinars and videos. Manage complex special projects. Contact City departments, employees, employee's representatives, other government agencies and private entities to furnish and/or obtain information on complex pension related matters. Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members. Collect and analyze data to develop and present detailed reports to management on various operational matters, including statistical reports. How to Qualify Education Possession of a baccalaureate degree from an accredited college or university. Experience Four (4) years of experience administering employee benefit programs. This experience must include two (2) or more years of senior level work in the administration of employee pension and death benefits programs, including knowledge of applicable federal/state/City laws and associated legal terminology. Substitution Additional experience may be substituted for education on a year-for-year basis. Desirable Qualifications Experience working with the public/pension system members to answer individualized pension related questions and supervising staff processing retirement applications and pension benefits in a high‑pressure high‑volume work environment. Minimum of four (4) years verifiable experience with employee retirement benefit programs involving analysis of data for counseling and benefit calculations in a public sector retirement and/or pension plan, or experience with a defined benefit or defined contribution plan. Minimum of two (2) years verifiable supervisory experience in benefit administration or in a customer service focused environment. Working knowledge of PeopleSoft. Working knowledge of Microsoft Office products, including Word, Excel, Outlook, PowerPoint, and Teams. Demonstrated proficiency in using Excel for complex calculations and tracking is preferred. Strong oral and written communication skills. Equal Employment Opportunity Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr