Transportation Account Manager I

Job Description

Job Description

The Transportation Account Manager I manages day-to-day customer interactions for assigned transportation accounts or account segments, facilitates and escalates complex conversations, and ensures operational follow-through that protects both customer satisfaction and company performance. This role serves as a trusted extension of the managed transportation team, owning execution, issue resolution, and customer management

Responsibilities

• Serve as the primary day-to-day point of contact for assigned customers or customer segments.
• Facilitate customer conversations related to service performance, capacity challenges, exceptions, and operational changes.
• Negotiate customer-specific solutions and adjustments.
• Represent the company professionally in customer meetings, calls, and on-site visits.
• Identify issues that require leadership involvement and escalate appropriately with clear context and recommendations.
• Coordinate with cross-functional team members to manage tasks, ensure execution, and close loops on assigned work.
• Monitor daily operational activity for assigned accounts and take appropriate action to resolve issues.
• ⁠Partner closely with Transportation Account Managers to support account strategy, customer satisfaction, and performance outcomes.
• Participate in customer meetings and site visits as needed to support relationships and operational needs
• Ensure accurate documentation, communication, and follow-through on customer commitments

Knowledge, Skills, and Abilities

• Strong customer-facing communication skills with the ability to manage difficult or sensitive conversations.
• Sound judgment and decision-making skills, with the ability to operate independently.
• Understanding of transportation, logistics operations, and customer account dynamics.
• Ability to balance customer needs with business priorities.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable coordinating work across teams and holding others accountable to deliverables. Proficient in Microsoft Office and transportation management systems.

Education/Experience

• Bachelor’s degree in business administration, supply chain, or related field required. 1 year of relevant work experience may be substituted for each year of education required.
• 2+ years of logistics experience required.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $56,146.95-$64,161.93
• Full Pay Range: $56,146.95-$88,833.12
• Pay Grade: 9
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor