Entry Level Customer Service Representative

Job Description

Job Description

NOW is the perfect time to make a rewarding career change!

Not sure you're where you want to be long term?

Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer!

Why Work With Us:

Earn MORE $$!

No Experience Needed!!

Freedom To Do The Work You Love W/O Micro-Management!

The Respect, Recognition & Rewards You Deserve!

Tight Knit & Supportive Work Culture - Work W/People You Like!

Career Growth and Advancement

Note: We only have 1 position available to join our team, so Apply Now!

Benefits Include:

Full-Time, Year Round Work Schedule

• 8 to 5 Monday - Friday Work Week W/ Minimal Weekends
• Flexibility To Plan Around Family Commitments
• We Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance!

Primary Responsibilities:

• Greets customers warmly over the phone.
• Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary.
• Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.
• Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
• Provides all necessary information to field technicians.
• Debriefs each call before dispatching the technician.
• Organizes On-Call schedule for technicians.
• Inputs leads into the computer system and relays information to system specialist as needed.
• Performs other duties as assigned.

Requirements:

• No experience needed!

• Advance communication and customer service skills

• Clean background, ability to pass a drug test

• GED or High School Diploma

• Some experience in a general office environment

• Ability to sit for long prolonged periods of time

• Bi-lingual a plus but not required

• Answer phone call on weekends as needed