Print Production Technician

Salary: $41,506.00 - $61,927.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-56028-00655
Department: Department of Labor & Industry
Division: LI BAS Mgmt Srvs Div
Opening Date: 08/11/2026
Closing Date: 8/24/2026 11:59 PM Eastern
Job Code: 00655
Position Number: 50646402
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST04
Bureau / Division Code: 00123520
Bureau / Division: L&I BAS Management Services Division
Worksite Address: Capitol Complex
Worksite Address: 651 Boas Street
City: Harrisburg, Pennsylvania
Zip Code: 17121
Contact Name: Felicia Newbury
Contact Email: View email address on click.appcast.io


THE POSITION
Become a Print Production Technician with the Bureau of Administrative Services and help keep essential print operations running smoothly. This role gives you the opportunity to support a wide range of printing needs for statewide programs while working with advanced printing equipment. Your work will help ensure that important documents reach the right people on time. Join a team that values accuracy, teamwork, and reliable service.
DESCRIPTION OF WORK
This position supports the Digital Print Center by operating printing equipment and assisting with quick copy services for customers. The work ensures that printed materials are completed accurately, efficiently, and ready for distribution. As a Print Production Technician, you will perform the following duties:

• Digital Print Operations: Operate Xerox high speed printers and use Q-Direct software to manage digital print workflows
• File Review: Examine printing files to identify issues when processes fail
• Software Use: Create PDFs with Dock Bridge software and manage items in IQ Work Manager
• Quick Copy Tasks: Operate bindery machines and prepare materials for customer pick up
• Customer Service: Assist customers at the pick up window and answer questions
• Packaging Work: Package and box completed work orders for shipment

Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 3:00 PM to 11:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Print Production Operator (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of experience in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you been employed by the Commonwealth of Pennsylvania as a Print Production Operator for one or more years full-time?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How many years of full-time experience in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility do you possess?

• 1 year or more
• 6 months but less than 1 year
• Less than 6 months
• None

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


Have you completed post-high school training in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

06


Have you completed college coursework in in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

07


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

08



WORK BEHAVIOR 1 - OPERATE EQUIPMENT
Operate commercial high-speed digital printers and bindery machines (e.g., paper drill, cutter, binder, or folder) for printing and preparing a variety of forms, letters, manuals, brochures, pamphlets, posters, marketing materials, and other documents.
Levels of Performance
Select the Level of Performance that best describes your claim.

• A. I have experience operating commercial high-speed digital printers AND bindery machines to print and prepare a variety of documents.
• B. I have experience operating commercial high-speed digital printers OR bindery machines to print or prepare a variety of documents.
• C. I have experience operating digital printers or other printing or mail insertion equipment. I have NO experience operating commercial high-speed digital printers or bindery machines.
• D. I have successfully completed training related to printer operations, bindery machine operations, or mail insertion equipment operations.
• E. I have NO experience or training related to this work behavior.

09


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience operating commercial high-speed digital printer or bindery machines.
3. Your experience operating other printing or mail insertion equipment.
4. The actual duties you performed and level of responsibility.

10


If you are claiming formal training related to this work behavior, please provide the requested information below. If you indicated you have no training related to this work behavior, type N/A in the text box below.

1. The Training Source
2. The Course Title
3. The Credits/Clock Hours You Earned

11



WORK BEHAVIOR 2 - PRINT JOB SPECIFICATIONS
Review print job specifications and utilize software programs (e.g., Printshop Mail, QDirect) to modify or consolidate files in preparation for printing. Inspect final printed jobs to ensure documents are in the proper format, and contain no errors with fonts, colors, and image resolution. Utilize DockBridge to review and create PDF files.
Levels of Performance
Select the Level of Performance that best describes your claim.

• A. I have experience reviewing print job specifications and utilizing software programs to modify or consolidate files to prepare for printing.
• B. I have experience utilizing software programs to modify or consolidate files to prepare for printing.
• C. I have experience inspecting printed jobs to ensure documents are formatted correctly and contain no errors.
• D. I have successfully completed college-level coursework or training related to document management, proofreading, Adobe Acrobat, Illustrator, Photoshop, or other printing software programs.
• E.I have NO experience or training related to this work behavior.

12


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience reviewing print job specifications.
3. Your experience utilizing software programs to modify or consolidate files to prepare for printing.
4. Your experience inspecting printed jobs to ensure documents are formatted correctly and contain no errors.
5. The actual duties you performed and level of responsibility.

13


If you are claiming education/formal training related to this work behavior, please provide the requested information below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. The Training Source
2. The Course Title
3. The Credits/Clock Hours You Earned

14



WORK BEHAVIOR 3 - COMPILE AND ENTER DATA
Track and compile production data regarding printer page and imaging counts, print activity, and status updates using an Automated Document Factory (ADF) solution (IQ, COMPART, BCC specialized applications). Enter data into print batch files using an electronic print management system or spreadsheet. Ensure print jobs are completed within the scheduled deadlines.
Levels of Performance
Select the Level of Performance that best describes your claim.

• A. I have experience tracking and compiling production data regarding printer page or imaging counts, print activity, or status updates. I ensured print jobs were completed within the scheduled deadlines.
• B. I have experience tracking and compiling production data regarding printer page or imaging counts, print activity, or status updates. I did NOT ensure print jobs were completed within the scheduled deadlines.
• C. I have experience entering production or print data into files in a print management system or spreadsheet.
• D. I have successfully completed college-level coursework related to data entry, data analysis, or spreadsheets.
• E. I have NO experience or training related to this work behavior.

15


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience tracking and compiling production data.
3. Your experience ensuring print jobs were completed within the scheduled deadlines.
4. Your experience entering production or print data into files in a print management system or spreadsheet.
5. The actual duties you performed and level of responsibility.

16


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question