Help Desk Technician II
$50k - $65kNorthBridge Sentinel
Contract On-Site — Northern Virginia Clearance: None $50,000 - $65,000 Overview Tier 1/2 support via phone, email, and chat. Hardware, software, networking, and account access troubleshooting. Responsibilities Respond to support requests within SLA via phone, email, chat Troubleshoot hardware, software, network, account issues Provision/deprovision accounts in AD and M365 Image and deploy laptops per client standards Document all interactions in ticketing system Escalate complex issues to Tier 3 Assist with onboarding and offboarding Requirements 2+ years help desk experience Windows 10/11 and macOS troubleshooting Active Directory and M365 experience CompTIA A+ or equivalent Preferred Qualifications CompTIA Network+ or Security+ ServiceNow, Jira, or Freshdesk experience #J-18808-Ljbffr NorthBridge Sentinel
Vacancy posted 2 days ago
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