Starbucks Barista

Job Title

You will be responsible for guest engagement and overall quality and satisfaction of the coffee shop. You will also model and act according to the Starbucks guiding principle (if applicable based on venue), and the Choctaw Casino & Resort mission statement. You will report to the Venue Manager.

Primary tasks include:

• Take orders and fulfill orders correctly and promptly.
• Promote the Choctaw Culture and the mission of Starbucks.
• Adhere by the cash handle audit policy.
• Maintain all Barista steps of service.
• Attend all Starbucks training and department meetings.
• Always provide excellent guest satisfaction.
• Maintain a high level of cleanliness and a safe, hazard-free work environment within responsibilities.
• Inform management of any product shortages, equipment failures or staffing issues promptly.
• Perform other responsibilities as may be assigned.

Job requirements include:

• Serve Safe Certification
• Handle cash and all other tender methods and be able to make change
• Knowledge of drink recipes and how to make each beverage and how each machine functions
• (If Applicable based on Venue) Must be 21 years of age or older
• (If Applicable based on Venue) ABLE Certification

Skills include:

• Builds Customer Loyalty
• Customer Service Delivery
• Health & Safety
• Initiates Compelling Sales Conversations
• Masters Service Conversations
• Navigates Customer Challenges
• Service Into Sales
• Strengthens Customer Connections
• Understands Customer Needs
• Verbal Communication