Retail Store Manager WESTON | Market Place Mall

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values, leading by example as brand ambassadors. They create energy and excitement around our products and services, thrive in a fast‑paced, fun environment where customer needs are the first focus, and immerse themselves in meaningful connections with customers by building new relationships and deepening existing ones. Their expertise in uncovering customers’ needs fuels a passion to educate, demonstrate, and recommend device and service solutions. What you’ll do in your role Lead by example, demonstrating all the things it takes for your team to head to the top: Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store. Ensure your store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives. Sell to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming Internet of Things (IoT) devices. Make sure your store is always at its best. Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network. Explain why plans and services let our customers live unlimited, feel the love, stay connected and go further. Demonstrate how we’re redefining wireless, from device and account inspection to review and troubleshooting. Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Successfully identify and hand off small business leads. Develop strong peer relationships where everyone is accountable for the company’s success. Be willing to have a good time while providing first‑class customer experience. The ideal candidate will bring Leadership. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues. Effectiveness with operational, financial and performance management. Excellent communication skills, both to your team and customers. Prior wireless sales experience. What’s in it for you Employee Stock Ownership Program (ESOP) Competitive salary and pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full‑time employees What must‑haves do you need Be at least 18 years of age. Wireless sales experience. High school degree or GED. Ability to stand for long periods of time. Ability to lift objects weighing up to 25 lbs. Reliable transportation. Full‑time (45 hours) availability. Diversity & Inclusion Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce that reflects the communities we serve, fostering a superior customer and employee experience. We welcome everyone to our team. Be yourself. #J-18808-Ljbffr