Desktop Support Technician

As a purpose-driven, certified B corporation, Clover is leading the way for conscious businesses by demonstrating care for all stakeholders and moving the world forward. We are committed to lowering our environmental impact and meeting our sustainability targets, by providing kids and adults with healthy, nutritious, and delicious products that are made with care for animals, people, and the planet.

About the Role

We are a leading dairy bottling and distribution company providing premium dairy products to customers across the region. With 288 employees operating across three facilities — including our production plant, warehouse, and corporate offices — we’re committed to operational excellence, product quality, and innovation.

We are seeking an experienced Desktop Support Technician to provide exceptional end-user and systems support across all locations. The ideal candidate is a proactive, problem-solver who excels in both Windows and macOS environments, understands the unique demands of a manufacturing setting, and thrives on ensuring technology uptime across all business operations.

A Day in the Life

The Desktop Support Technician plays a key role in maintaining Clover’s technology infrastructure across its multi-site operation. This position provides Tier 1 and Tier 2 support for all end users, covering desktop systems, printers, copiers, mobile devices, and critical production systems, including Route Accounting, and Warehouse Mobility technologies.

This role demands excellent problem-solving, communication, and time management skills, with a proactive approach to maintaining uptime in a fast-paced, production-driven environment. Early morning and occasional weekend/on-call availability are required to support 24/7 plant operations.

Key Responsibilities

End-User Support & Help Desk

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android).
• Complete and update help desk tickets with detailed resolution notes and supporting documentation.
• Follow up with users to ensure root-cause resolution and long-term issue prevention.
• Provide backup support for servers, applications, and network-related issues as needed.
• Deliver responsive, customer-focused IT support with professionalism and empathy.
• Support remote employees and distributors using VPN, RDP, and other secure remote tools.

Systems & Application Support

• Support and maintain Google Workspace accounts.
• Support and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems
• Monitor, maintain, and schedule preventive maintenance for mission-critical IT equipment.
• Ensure all IT maintenance contracts, warranties, and service agreements are current and updated in the help desk.

Hardware, Software, and Network Operations

• Install, configure, and maintain Windows 10/11, macOS, and Office 365 environments.
• Support and manage VoIP phone systems, printers, scanners, and A/V setups for conference rooms.
• Maintain inventory of IT assets, hardware, and peripherals; track software licenses and renewals through the help desk system.
• Set up and manage cellular devices for employees; review usage reports and identify cost-saving or technology upgrade opportunities.
• Assist in network and server administration, including Active Directory management, user provisioning, and file share permissions.
• Coordinate with the infrastructure team on network connectivity, Wi-Fi performance, and hardware replacement cycles.

Documentation & Compliance

• Create and maintain up-to-date IT documentation, including configurations, policies, and procedures.
• Ensure compliance with IT security, FDA/GMP, SQF, and data protection standards.
• Document all processes related to job duties within the IT Documentation Directory.
• Participate in audits and ensure adherence to cybersecurity and compliance protocols.

Operational & Vendor Support

• Provide early shift coverage to align with production start times and operational needs.
• Participate in a rotating 24/7 on-call schedule for critical system support.
• Collaborate with vendors for hardware, software, and system maintenance or upgrades.
• Travel as needed between Petaluma sites and remote distributor locations within Northern California.

What You Bring to the Team

• 5–8 years of IT desktop or technical support experience, ideally in a food or beverage manufacturing/distribution environment.
• Advanced knowledge of Windows 10/11, macOS, Google Workspace, Office 365, and Active Directory.
• Understanding of Route Accounting, Warehouse Mobility, and handheld scanner technologies.
• Experience managing hardware inventory, software licensing, and vendor relationships.
• Excellent communication, documentation, and time management skills.
• Strong customer service orientation with ability to support users at all levels.
• Reliable transportation and flexibility to travel locally.

Preferred:

• Bilingual English/Spanish for effective communication with operations teams.
• Experience in a regulated, unionized, or 24/7 production environment.
• Familiarity with GMP, FDA, or SQF compliance standards.
• Industry certifications (CompTIA A+, Network+, Microsoft MCP, or Apple ACSP).

Work Schedule

• Full-time, on-site across three Petaluma-area facilities.
• Early morning availability required to support plant operations.
• Rotating on-call duty, including nights and weekends, as needed.

Based in Petaluma, California, in the heart of beautiful Sonoma County, Clover Sonoma offers high quality dairy sourced from its network of local family farms. A pioneer in sustainable dairy farming Clover has the largest organic acreage of regeneratively farmed land in the state and is committed to reducing its carbon footprint by lowering on-farm methane emissions, regenerative farming practices focused on soil health and packaging innovation. The first dairy in the US to become American Humane certified across all of its farms, Clover has delivered on its promise of producing the highest-quality dairy products — including milk, cheese, butter, and more — for more than a century.

As a Certified B Corporation® Clover gives back 5% of net profits to help make nutritious food more accessible and uses its business as a power for good across its support for people, farms, animals, community and planet.

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