Customer Solutions Engineer - Hardware Systems (PCIe, GPU)

What you do at AMD changes everything At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career Senior GPU Product Application Engineer The Role Join AMD’s Datacenter Product Application Engineering team supporting our GPU customers across Cloud, HPC, and OEM segments. In this customer‑centric role, you will collaborate with external OEM partners, internal development and validation teams, and cross‑functional stakeholders to bring next‑generation server platforms to market powered by AMD’s Instinct™ Accelerators—and ensure their successful deployment in customer data centers. The Person An ideal candidate should be familiar with PCIe standard, PCIe based hardware development, high speed IO signals, power and performance analysis, etc., and have good communication skill to engage with customers. He/she should be comfortable at understanding of both functional and electrical validation, performing quantitative analysis of issues, finding solutions. You are a hands‑on technical problem solver who thrives at the intersection of hardware and software. You enjoy collaborating directly with customers and internal engineering teams to turn complex system challenges into actionable solutions. You’ll Excel In This Role If You Are energized by customer engagement and technical troubleshooting. Have strong analytical instincts and a structured approach to problem solving. Communicate clearly and proactively across technical and non‑technical audiences. Enjoy collaborating across hardware, firmware, and software disciplines. Bring curiosity, creativity, and persistence to complex engineering challenges. Key Responsibilities Manage technical interaction with OEM/ODM Partners to enable deployment of AMD Instinct™ Accelerators in partner systems. Work alongside firmware and upper software layers to co‑optimize the whole AI software stack. Design and build tools for better collecting/presenting GPU performance details correlating to low‑level hardware characteristics. Support Partners in the bring‑up and validation of AMD Instinct™ GPUs in their system, guide partners on use of AMD tools, qualification test methods, and analysis of test results. Lead the debug of Partner/Customer issues (firmware, HW, driver), working with a cross‑functional team and driving the root cause investigation. Work with Partners on the development of manufacturing/screen tests to ensure reliability at scale. Understand Partner requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them. Author design guideline, technical presentations, and training material. Provide recommendation to improve customer experience with our SW and HW. Preferred Experience Experience with PCIe based hardware developments. Experience with server platforms. Experience working on system level reliability and resiliency features. Familiarity with PCIe and relevant standards. Familiarity with GPU architectures. Strong knowledge in server architecture and interfaces, experience with system level debug. Strong System Level debugging skills with hands‑on experiences in system bring‑up, HW debug, and performance optimizations on various system architectures. Understanding and experience working with Enterprise Linux environment (Ubuntu, CentOS/RHEL and SLES). Excellent oral and written communication skills to communicate technical results clearly and accurately. Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW. Knowledge of Shell/BASH, C/C++, Python, or other framework is a plus. Preferred Academic Credentials BS/MS (Computer Science, Computer Engineering, Electrical Engineering, or related equivalent). Locations Santa Clara, CA; Austin, TX This role is not eligible for visa sponsorship. Benefits Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy. #J-18808-Ljbffr AMD