Driver Licensing Recall Technician

Driver Licensing Recall Technician (Open)

This position provides administrative and technical support for the Driver Licensing Services Division and serves as a point of contact for staff, management, and the public. Duties include processing driver licensing transactions and re-examinations, reviewing documentation for statutory and regulatory compliance, and providing backup support for specialized programs. The position also assists with policy and manual updates, legislative review, testing materials, audits, inventory, purchasing, scheduling, and other administrative duties assigned by management.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties

Driver Licensing Processing and Program Support

• Process re-examinations, medical/vision statements, Driver Safety School certifications, out-of-state renewals, PDPS transactions, and license/ID corrections.
• Conduct online processing audits and provide backup for CDL and Federal Medical Certification programs.

Customer Support

• Assist the public by phone, email, website, and in person.
• Answer licensing questions, resolve issues, and schedule CDL appointments.
• When assigned to telephone coverage, the employee is expected to remain available and actively respond to calls for approximately 90% of the assigned coverage period.

Policies, Manuals, and Testing

• Coordinate updates to Driver Licensing policies, procedures, and Driver's/Motorcycle Manuals.
• Review legislative changes and recommend updates to manuals, procedures, and test questions.

Staff, Administrative and Operational Support

• Maintain equipment and supply inventories, process printing/purchase requisitions, coordinate with vendors and the State Print Shop, distribute mail, and update licensing schedules.
• Assist Driver Licensing staff, examiners, and management by phone, email, website, and in person.

Management and Home Office Support

• Assist the Administrator and provide backup to the Program Manager and Home Office staff.
• Perform additional duties and provide office coverage as assigned.

Requirements / Qualifications

Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/or technical support work, including use of computer software such as word processing, spreadsheets, and database management.

Preferred Qualifications:

• Experience in driver licensing, government administration, or a related regulatory environment.
• Experience interpreting laws, regulations, policies, and procedures.
• Experience reviewing records and documentation for compliance and resolving complex issues.
• Experience providing customer service and technical assistance to staff and the public.
• Experience reviewing or updating policies, procedures, manuals, forms, or testing materials.
• Experience with audits, inventory, purchasing, or vendor coordination.

Other: Regular and reliable attendance required.

Work Schedule: Rotating 8 hour shifts: 7:30am 4:00pm, 8:00am 4:30pm, 8:00am 5:00pm

Knowledge, Skills, & Abilities:

• Knowledge of driver licensing laws, regulations, policies, procedures, and Nebraska Rules of the Road.
• Strong research, problem-solving, organizational, and attention-to-detail skills.
• Strong written and verbal communication and customer-service skills.
• Ability to review records and documentation for accuracy and compliance.
• Ability to use multiple computer systems, databases, and Microsoft Office applications.
• Ability to manage multiple priorities, work independently, and adapt to changing requirements.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page:

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.