Senior Product Manager, AI

Secure Gateway And Chat Product Manager

Expedient helps mid-market and enterprise organizations modernize infrastructure, manage data, and deploy AI safely at scale. We have been in business 25 years, retain 99 percent of our clients, operate under a 100 percent uptime SLA, hold 200+ active technology certifications, and employ technical staff in 70 percent of roles. We deliver managed cloud, data, and AI under a single operating model: Intelligent Infrastructure. AI CTRL is Expedient's enterprise AI platform. Prompts, responses, and automated workflows inside a customer's organization are routed, governed, and measured through it. About the Role: Secure Gateway and Chat is the entry point to AI CTRL and where most customers begin. It includes a governed model gateway, a multi-model chat interface, and the customer admin portal. This role owns that product line: roadmap, requirements, both UI surfaces, and pricing and packaging. You will work with one engineering team and report to the Head of Product.

What You'll Be Doing:

• Own the multi-quarter roadmap for the gateway, the chat interface, and the customer admin portal.
• Own ongoing feature development for both UI surfaces, the client-facing chat experience and the admin portal. This is sustained ownership across releases rather than a single launch.
• Define the admin experience, including SSO and RBAC, model and connector configuration, usage visibility, budget and rate controls, and audit.
• Define the client experience, including model selection, bringing customer data into a prompt, and returning a governed response.
• Write user stories, acceptance criteria, and release scope.
• Partner with engineering leadership on release planning and tradeoffs.

• Maintain the SKU catalog and seat tiers, including what is included at each tier, what meters, and where upgrades are triggered.
• Define the credit and consumption model, including unit definition, rate card, overage behavior, and how usage is presented in the admin portal.
• Recommend pricing changes based on competitive and deal data.

• Conduct ongoing competitive analysis of enterprise AI platforms and model gateways, and recommend roadmap changes based on what you find.
• Join discovery calls and pilot reviews to stay close to buyers and users.

What We're Looking For: Required

• 5+ years of B2B product management experience, including at least 3 years owning a SaaS product or a significant product area.
• Experience owning the ongoing feature backlog for both a customer-facing application and an admin console, with a record of shipping across multiple releases over two or more years.
• Experience owning pricing and packaging decisions such as seat tiers, usage metering, or consumption pricing, including the ability to describe a pricing decision you made and its effect on revenue.
• Working fluency with AI products and concepts
• Working knowledge of SSO, RBAC, observability, vector stores, MCPs and the LLM provider landscape.
• Experience supporting B2B distribution through direct sales, channel partners, or both.
• Comfort making decisions with incomplete information and communicating the reasoning behind them.

Preferred

• Experience with model gateways, chat interfaces, or vector and search
• Background in managed services, cloud, or infrastructure SaaS.
• Experience selling to or supporting mid-market enterprises in the $50M to $2B revenue range.

This is a hybrid position requiring proximity to our office location in Pittsburgh, PA. Sponsorship is not provided for this role. Salary for this position is directly related to your own experience, knowledge, and skills. Estimated range for this role is $150,000 to $180,000.

WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.