Toyota of Downtown Chicago Rental/Loaner Agent

Job Description

Job Description

Opening from Toyota of Downtown Chicago – Rental/Loaner Agent

Are you passionate about providing exceptional customer service in the automotive industry? Join our team at Toyota of Downtown Chicago, part of the prestigious Murgado Automotive Group, as a Rental/loaner Agent/Coordinator!

 

What You’ll Do:

As a Rental/Loaner Agent, you will be responsible for managing the dealership's rental/loaner vehicle program, ensuring a smooth, efficient, and professional experience for our customers. You will assist customers with rental/rental/loaner vehicles, coordinate with the service team, and maintain detailed records to keep our program running flawlessly.

 

Key Responsibilities:

Manage the rental/loaner vehicle fleet and ensure vehicles are clean, fueled, and ready for use.

Greet and assist customers in the rental/loaner process with a positive, professional attitude.

Coordinate with the service department to meet customer needs and ensure timely return of rental/loaner vehicles.

Maintain accurate records of rental/loaner vehicles, including condition reports, mileage, and contracts.

Inspect rental/loaner vehicles upon return for any damages or issues.

Ensure compliance with dealership and manufacturer policies regarding rental/loaner vehicles.

 

What We’re Looking For:

Strong customer service skills with a friendly, professional demeanor.

Excellent communication and organizational skills.

Detail-oriented and able to manage multiple tasks in a fast-paced environment.

Previous automotive or rental/loaner fleet experience is a plus but not required.

Valid driver’s license and clean driving record.

 

What We Offer:

Competitive pay and benefits package.

Opportunities for career growth within the Murgado Automotive Group.

Dynamic and supportive work environment.

Employee discounts on vehicle purchases, parts, and service.

 

Why Work at Murgado Automotive Group?

At Murgado Automotive Group, we pride ourselves on providing exceptional service to our customers and a supportive, growth-focused environment for our employees. We’re committed to fostering a culture of excellence and offering our employees the opportunity to thrive within the automotive industry.

 

 

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.