Airway Transportation Systems Specialist (SOC NAS)

Job Title

ATSS (NAS Area Specialist) in a Service Operations Center (SOC)

Helps in a Service Operations Center (SOC). Performs a variety of functions directly relating to the operations of the NAS. Focus is on the availability and reliability of the services and products provided to users of the NAS. Recognized as the principal technical specialist on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Responsible for the planning, directing, coordinating, monitoring, and maintenance activities associated with the management of assigned NAS systems/facilities.

Performs work of broad scope and complexity with a high degree of independence. Applies broad experience and comprehensive technical knowledge to maintain and protect the integrity and safety of all components and systems for the NAS service delivery. Provides the highest organization level of technical support associated with analyzing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible.

Plans, coordinates and performs work with a high degree of independence, keeping the supervisor advised only of the most critical issues. Resolves unique technical problems without managerial intervention, providing coordination and suggested solutions.

Rapidly analyzes and seeks resolution to problems as they arise and makes adjustments as necessary to deal with system outages and network performance deterioration. Initiates action for the timely repair or restoration of services and systems, taking into account the availability of back-up systems, possible reconfigurations to minimize service interruptions, and the relative criticality of particular functions to the safe and efficient operation of the NAS. Incumbent is responsible for timely upward reporting of NAS information that could have an impact to operations for purposes of Situation Awareness (i.e. NOT AM, SAL Paging function). Incumbent-in-charge is expected to be management's representative during non-administrative hours.

Integrate Operational Risk Management (ORM) into restoration, schedule maintenance activities, and all planned projects, ensuring that all customers and users of services are included and involved in ORM implementation and planning.

Contacts are both internal and external. Often represents the organization as the primary point of contact on projects, programs, and other work activities to coordinate and implement plans or obtain information and resolve problems. The Operations area serves as a principal organizational element of the Technical Operations Organizational to plan, direct, coordinate, monitor, and accomplish activities associated with real-time management of assigned NAS systems/facilities at the service integrity level. Reports to the Service Operations Center Manager.

Receives general program assignments from a supervisor or higher-level manager. Assignments are stated in terms of priorities, overall objectives, and boundaries. Completed assignments are considered technically authoritative and are reviewed only for general compliance with organizational objectives. Identifies resources needed to perform assignments. Organizes and assigns resources needed to accomplish large work activities within established schedules.

Performs other duties as assigned.

Incumbent must possess a valid driver's license.

Department of Transportation