Genesys Cloud Architect
United IT Solutions
Genesys Cloud Architect
Austin, TX / Denver, CO [ONSITE]
Rate : Best in Market
Job Description:
Genesys Cloud CX Development| Visual Tools
From a high-level Architect's perspective, building voice/digital bots. While having a foundation understanding of variables, loops, decision logic, and switch statements
To build voice/digital bots in Genesys Cloud CX, any required integrations, additional technical skills may be valuable or necessary.
Integration & Backend Skills-
- Working with APIs to exchange information with other tools
- Writing scripts or code to handle special logic
- REST APIs: For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.)
- OAuth & Authentication: Managing secure access when calling external systems
- configuring and customizing.
- Need additional skills on advanced or customized bot needs to be. For example:
- JavaScript - Often used when building connectors between Genesys and other systems. It can also help add extra logic behind the scenes (like in cloud environments such as AWS).
- Python - Commonly used in AI projects. If you're connecting your bot to smart services (like Google or Amazon AI tools), this can be very helpful.
Vacancy posted 4 days ago
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