Lead Care Coordinator - Dr. Ducruet

Job Description

Job Description

Description:

Our World-Class Team Begins with YOU!

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 32 neurosurgeons, 8 physiatrists and performs more than 9,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Requirements:

Essential Duties and Responsibilities:

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information. Schedules appointments as needed.
• Oversees the daily workflow of physician’s office. Provides direct support to physician and Care Coordinator as needed.
• Manages staff work schedules to reflect volume and operational need. Reviews and approves employee timesheets and PTO requests in accordance with BBS guidelines. 
• Manages physician’s personal, clinical, and surgical schedules. Ensure all appointments are reflected on the physician’s Outlook and personal calendar. Manages physician’s travel schedule and arrangements. 
• Ensures proper medical reports are available to the physician prior to patient arrival.
• Triages telephone calls when Care Coordinator is not available.
• Obtains authorization from insurance carriers for surgeries in accordance with hospital guidelines. 
• Schedules surgeries and outpatients testing. Maintains patients recalls.
• Coordinates referrals for patients through insurance and other physician offices.
• Trains new Care Coordinators on patient registration, scheduling, taking vitals, rooming patients, entering orders, using medical equipment and supplies, arranging referrals, and other clinical operations required for the daily clinic workflow. 
• Prepares all billings in computerized system for processing. Codes office charges and sends coding information to coder within BBS required timeframes.
• Develops and maintains effective working relationships with staff, providers and other BBS offices, as well as other hospital departments. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• Works with the Practice Manager in the resolution of operational and administrative issues and conflicts in a prompt and efficient manner.
• Strong working knowledge of ICD-10 and CPT coding.
• Completes disability and FMLA forms for patients.
• Participates in continuing education opportunities. 
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Education: High School Diploma required. Bachelor's Degree a plus.
• Experience: 2 years of Lead experience in medical setting required.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Comp & Benefits  

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays