Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Front Office Manager

Full-time

Accorhotel

Company Description

From our dazzling location in the heart of Miami, Hyde offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. JOIN THE Hyde FAMILY TODAY!

Job Description

Job Purpose:

The Front Office Manager is responsible for overseeing the daily operations of the Front Office Department, ensuring that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments

Duties & Functions: 

  • Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings. 

  • Ensure compliance of brand standards, operating procedures and policies 

  • Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise 

  • Directs all activities of the front office and communicates with other departments to ensure complete guest and associate satisfaction 

  • Participates in Fire Safety and Loss Prevention programs 

  • Continuously evaluates the performance of Front Office Management and staff taking corrective actions when necessary 

  • Conducts interviews for all front office positions 

  • Facilitates the training and development of all employees to Ennismore standards 

  • Monitors and reviews guest comments via the Pulse Report to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary 

  • Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues 

  • Track and maintain records of all guest issues and recovery from Tripadvisor/Guest Alerts/Glitch Log/Revinate/ ReviewPro in Nuvola. 

ADDITIONAL RESPONSIBILITIES 

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. 

  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. 

  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. 

  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. 

To be aware of and ensure constant compliance with all necessary operational policies including: 

  • Health and Safety 

  • Food Hygiene 

  • Maintenance 

  • Emergency Procedures 

  • Liquor Licensing 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

  • Attend mandatory meetings including divisional meetings, staff meetings, etc. 

  • Participate in community events and ensure corporate social responsibility goals of Ennismore are met. 

  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used. 

  • Keep work area clean and organized. 

  • Ensure confidential documents are kept in a secured area. 

  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized. 

  • Complete other duties as assigned by the General Manager. 

  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. 

  • Ensure compliance with Ennismore’s policies and procedures. 

OTHER DUTIES 

Assimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. 

Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. 

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

  • High School Diploma or equivalent required. Bachelor’s Degree preferred 

  • Minimum five (5) years of management experience in a Front Office Leadership role, preferably in an upscale or lifestyle brand hotel 

  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values 

  • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvola, Microsoft Word, Excel & Outlook is preferred 

  • Enter and locate work related information using computers and/or point of sale systems 

  • Ability to spend extended lengths of time viewing a computer screen 

  • Possess a gracious, friendly, and fun demeanor 

  • Ability to multitask, work in a fast-paced environment and have a high level attention to detail 

  • Maintain positive and productive working relationships with other employees and departments 

  • Ability to work independently and to partner with others to promote an environment of teamwork 

  • Must be able to stand or walk a minimum eight-hour shift. 

  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. 

  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. 

  • Must have excellent communication skills and be able to read, write, speak and understand English. 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Miami, FL vacancy
  •  ...The  is seeking an experienced Front Office Manager to join our team. This position is 100% on-site, no remote work.    The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin... 
    Suggested
    Full time
    Work at office
    Remote work
    Relocation
    Flexible hours
    Shift work
    Night shift

    DoubleTree

    Miami, FL
    19 hours ago
  •  ...Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a... 
    Suggested
    Full time
    Local area
    Immediate start
    Flexible hours
    Shift work
    Night shift

    Arlo Wynwood

    Miami, FL
    19 hours ago
  •  ...Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager . In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the... 
    Suggested
    Contract work
    Local area

    Hospitality America

    Miami, FL
    1 day ago
  • Current job opportunities are posted here as they become available. The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to... 
    Suggested
    Work at office
    Flexible hours
    Shift work
    Afternoon shift

    Gale Hotel Miami

    Miami, FL
    19 hours ago
  • $45k

     ...standards. Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. Create operating...  .... This position requires you to work exclusively at the front desk. Follows all HR and Risk Management Company Policies... 
    Suggested
    Weekly pay
    Full time
    Temporary work
    For contractors
    Shift work

    NFC Amenity Management

    Coral Gables, FL
    19 hours ago
  •  ...Driftwood Hospitality Management's company culture empowers our associates to take initiative...  ...Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality...  ...and continual mobility throughout front office area. • Verify and imprint credit cards... 
    Local area
    Immediate start
    All shifts
    Flexible hours
    Shift work
    Night shift

    Driftwood Hospitality Management

    Miami, FL
    19 hours ago
  •  ...Front Desk Supervisor Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As...  ...Assist with training, coaching and scheduling for the front office team. Ensure all guests are served promptly and courteously during... 
    Daily paid
    Temporary work
    All shifts
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    InnVentures

    Miami, FL
    19 hours ago
  •  ...that guests receive exceptional service and that staff performs efficiently. This role involves coordinating service activities, managing staff, and maintaining quality standards to enhance the overall dining experience. Essential Functions: Supervise and train... 

    Gale Hotels

    Miami, FL
    4 days ago
  •  ...Front Desk Manager Front Desk Managers are responsible for leading, mentoring, and training a team of individuals who provide exemplary customer service. He/she must maintain guest ratings and comments; participate in boarding processes; balance operational needs between... 
    Seasonal work
    Immediate start

    Hosco

    Miami, FL
    1 day ago
  •  ...Front Desk Manager We are looking for a Front Desk Manager to join Delano Miami Beach. Delano Miami Beach fuses historic charm with contemporary...  ...: Under the general guidance of the Director of Front Office, the Front Desk Manager is responsible for overseeing the... 
    Local area
    All shifts
    Shift work

    Delano Miami Beach

    Miami, FL
    1 day ago
  •  ...Front Office Operations Manager Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. Example of... 
    Zero hours contract
    Immediate start
    Night shift
    Rotating shift

    Trump Organization

    Miami, FL
    3 days ago
  • $22 per hour

     ...Description Job Overview: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently,...  ...purposes. Keeps track of activity logs, incident reports for the Manager's review. Works closely with the Front Desk Coordinator and... 
    Full time
    Local area
    Shift work
    Weekend work

    FirstService Residential Careers

    Miami, FL
    19 hours ago
  • $16 - $35 per hour

     ...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout...  ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and... 
    Hourly pay
    Full time
    Shift work
    Night shift
    Afternoon shift

    Hilton

    Miami, FL
    4 days ago
  •  ...The Front Desk Supervisor provides a professional and competent image in order to provide...  ...leadership and direction to effectively manage relationships with the other business...  ...proficient and working knowledge of Microsoft Office Applications. Minimum of one (1) year... 
    Full time
    For contractors
    Work at office
    Shift work

    KW PROPERTY MANAGEMENT AND CONSULTING

    Miami, FL
    3 days ago
  •  ...Front Desk Coordinator It's rewarding to be on a team of people that truly believe in...  ..., Propia app). Scheduling and Visit Management Greet patients and visitors warmly,...  ...organized and well stocked Monitor and request office supplies as necessary Complete other... 
    Temporary work
    Work at office

    Cano Health

    Miami, FL
    19 hours ago
  •  ...Front Desk Supervisor From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting...  ...Description Job Purpose: Under the guidance of the Front Office Manager, ensure Guest Services runs as an efficient and organized unit... 
    Work at office
    Local area
    Shift work
    Weekend work

    SLS LUX Brickell

    Miami, FL
    9 hours ago
  •  ...the ability to multitask in a fast-paced office environment. Key Responsibilities Welcome...  ...phone calls promptly and professionally. Manage the reception area, ensuring it remains organized...  ...+ years of experience in a receptionist, front desk, hospitality, or customer service... 
    Work at office

    Now Hiring You, LLC

    Miami, FL
    1 day ago
  •  ...the Guest Service Supervisor, you support front desk operations and help lead the guest...  ...information Communicate important updates to management and other departments Assist with...  ...environment Opportunities for growth in front office and hotel leadership A role where you help... 
    Flexible hours
    Shift work

    Dimension Hospitality, LLC

    Miami, FL
    19 hours ago
  • $45k

     .... Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. Create operating systems...  .... This position requires you to work exclusively at the front desk. Follows all HR and Risk Management Company Policies... 
    Weekly pay
    Full time
    Temporary work
    For contractors
    Shift work

    NFC Amenity Management

    Coral Gables, FL
    8 days ago
  • About The Job We are seeking an Assistant Front Desk Manager to support the daily operations of the Front Office and help deliver exceptional guest experiences at The Seagate. This role works closely with the Front Office team to ensure operational efficiency, service... 
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    The Seagate Hotel, Golf & Beach Club, Autograph Collection

    Miami, FL
    4 days ago
  •  ...towards a rewarding career by applying today. What You Will Have an Opportunity to Do: The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will... 
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work
    Night shift

    Pyramid Global Hospitality

    Miami, FL
    1 day ago
  •  ...Front Desk Coordinator It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building...  ...warmly, creating a welcoming and professional environment Office Hours Monday through Friday 8am-5pm Must be fluent in Haitian... 
    Work at office
    Monday to Friday

    Cano Health

    Miami, FL
    3 days ago
  •  ...Front Desk Coordinator Pediatric Front Desk!! "Open Up" to A Whole New Dental Experience Imagine working in a place which delivers...  ...group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others... 
    Full time
    Part time
    Work at office

    Westermeier Martin Dental Care

    Miami, FL
    2 days ago
  •  ...communication at the center level.* Keep the front desk, lobby and patient facing areas clean, organized...  ...and well stocked Monitor and request office supplies as necessary* Complete other duties at the discretion of management," or "Perform all other duties assigned by supervisor... 
    Temporary work
    Work at office

    Cano Health, LLC

    Miami, FL
    1 day ago
  • $20 per hour

     ...artists and families come together through music. We are seeking a Front Desk & Operations Coordinator with strong customer service...  ...requires a professional, organized, and reliable individual who can manage schedules, communicate effectively with families and instructors... 
    Daily paid

    MUSIC FOR YOU

    Miami, FL
    more than 2 months ago
  •  ...every experience unique. We're Looking for an Assistant of Front Office Director Under the guidance of Director of Front Office,...  ...the front office department, including training, motivating and managing the employees. Responsibilities: ~ Supervise front office... 
    Full time
    Work at office
    Local area
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Yurbban Hospitality Group

    Miami Beach, FL
    19 hours ago
  •  ...Job Title Reservations Supervisor Job Description Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist... 
    Flexible hours
    Weekend work

    JO&JOE

    Miami, FL
    2 days ago
  •  ...The #1 priority of this position is to assist the Dining Room Manager in planning, organizing, directing, staffing, leading, controlling...  ...Basic math skills required. Basic knowledge of Microsoft Office Considerable knowledge of principles and practices of the restaurant... 
    Work at office
    Flexible hours
    Weekend work

    The Palace Group

    Miami, FL
    1 day ago
  •  ...real estate investment and hospitality management company with over $15 billion of assets...  ...seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner...  ...closely with Revenue Management, Sales, Front Office, and Operations to maximize... 
    Contract work
    Local area
    Worldwide

    Highgate

    Miami, FL
    1 day ago
  •  ...sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional...  ...Qualifications High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and... 
    Work at office

    U-Haul

    Miami, FL
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!