Manager II, Retail Wireless Network Operations

Job Description

The Retail Wireless Network Operations team requires a Business Operations Manager to direct core network operations and support Business Operations Analysts in a fast-paced environment. The position addresses operational challenges by overseeing technical network initiatives, streamlining processes, and bridging gaps between technical functionality and business strategy. The manager ensures strong cross-functional alignment among engineering, IT, field teams, and external partners to achieve retail wireless brand objectives and meet contractual commitments.

What Success Looks Like (Objectives):

• Oversee and guide a team of analysts executing technical network initiatives, cross-functional projects, and strategic priorities
• Lead process optimization and drive operational changes across network, engineering, and IT teams without direct authority
• Establish robust communication frameworks and prepare regular business reviews for executive leadership and steering committees
• Manage external partner relationships to ensure internal team delivery on strategic goals and contractual commitments
• Leverage AI tools and business analytics to analyze complex operational challenges and optimize team workflows
• Guide team members in translating technical network system functionality into actionable business and customer experience strategies

Core Skills, Competencies, and Key Experiences (What you’ll bring)

• Proven ability to influence across a matrix organization and drive process change without direct authority
• Exceptional communication and presentation skills tailored for senior leadership and steering committees
• Strong analytical, critical thinking, and problem-solving abilities to solve process bottlenecks alongside IT leads
• Proficiency in AI literacy and data interpretation tools to evaluate operational metrics and streamline workflows
• Outstanding organizational skills to manage competing priorities in a fast-paced, ambiguous environment
• Collaborative mindset to partner effectively across corporate, field, and external stakeholder groups

Additional Qualifications:

• Experience in the retail or wireless industry

Candidates must be willing to participate in at least one in-person interview.

Minimum Requirements:

• Minimum Education: Bachelor’s degree in Business Management, Business Analytics, Data Science, or a related field
• Minimum Experience: 5 years of experience in business operations, network operations, or technical project management
• Required Technical Skills: Must have at least 5 years of experience with:
  • Cross-functional leadership and executive presentation in a matrixed environment
  • Process optimization, project management principles, and Google Suite tools
  • Operational analysis and solving technical or IT process bottlenecks

Visa sponsorship not available for this position

Salary Range

Compensation: $83,950.00/Year - $119,900.00/Year
About Our Department

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

About Our Company

EchoStar builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com and  jobs.echostar.com accessible to users. Please contact View email address on jobs.echostar.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements:  EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )