AV/VTC Technician

Job Type


Full-time

Description

Job Title: AV/VTC Technician

Department: Operations - Services


Reports To: RavenTek Program Manager

Location: Washington, DC


Schedule: Monday - Friday

Hours: Full-time, 40-hours/week

FLSA Status: Hourly, Non - exempt

Clearance: Secret


Position Summary

The AV/VTC Technician will support the Department of State (DOS), European and Eurasian Affairs and International Organization (EUR-IO), providing support to other units and offices within the DOS to ensure the success of the program's mission. The performance of the AV/VTC Technician position is key to RavenTek's performance on the DOS EUR-IO contract, and therefore RavenTek's mission to support the Department of State.

Essential Duties and Responsibilities

• Responsible for supporting Video Teleconferencing equipment.
• Responsible for working with vendors on repair of equipment.
• Responsible for working with telecommunications vendors when provisioning services for mobile devices.
• Responsible for installing, configuring, and maintaining desktop applications to include Microsoft Office 365, Adobe Professional, and other desk applications as deemed appropriate.
• Manage Video Teleconferencing (VTC) support for our domestic customers.
• Responsible for setup, configuration, and scheduling of VTC conferences.
• Manage multiple video collaboration applications to include Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Work closely with customers to ensure all VTC and associated equipment is operational and tested prior to an event.
• Work closely with VTC vendors upgrading, configuring and replacement of equipment as required.
• Responsible for installing, configuring, and maintaining bureau VTC systems and accessories.
• Responsible for supporting VTC conferences for both EUR and IO customers.
• Responsible for working with VTC vendors on upgrades, configurations, and replacement of equipment.
• Responsible for configuring video collaboration applications such as Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Provide backup support for all makes and models of laptops.
• Provide backup support for inventory management of all mobile communication devices.
• Provide backup support to customers on problem resolution for mobile communications.
• Provide backup support for supporting teleworking personnel throughout the bureau on problem resolution and support.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Monitor and respond to RavenTek email a minimum of 3 times per week.
• Complete required compliance training as assigned.
• Other duties as assigned.

Qualifications, Knowledge, and Critical Skills

• Experience configuring and supporting Microsoft Office 365.
• Hands-on experience supporting desktop hardware, software, and mobile devices.
• Management and coordination experience with large complex video/audio events.
• Experience with supporting Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Excellent written and verbal communications, particularly with a customer focus.
• State Department specific experience supporting mobile communications and platforms is preferred.

Education & Work Experience

• Over 3 years' experience supporting VTC equipment.
• Over 3 years' experience providing user support for VTC conferences and events.
• Over 3 years' experience working with multiple hardware vendors.

Certifications, Licenses

• N/A

Special Requirements

• Secret clearance required with the ability to obtain a Top Secret/SCI.

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands


To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. The ability to stand, walk, squat, bend, kneel, stoop, and climb will be required for this position. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 40 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. This job description is not intended to be an all-inclusive list of duties and standards of the position.


Requirements

Essential Duties and Responsibilities

• Responsible for supporting Video Teleconferencing equipment.
• Responsible for working with vendors on repair of equipment.
• Responsible for working with telecommunications vendors when provisioning services for mobile devices.
• Responsible for installing, configuring, and maintaining desktop applications to include Microsoft Office 365, Adobe Professional, and other desk applications as deemed appropriate.
• Manage Video Teleconferencing (VTC) support for our domestic customers.
• Responsible for setup, configuration, and scheduling of VTC conferences.
• Manage multiple video collaboration applications to include Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Work closely with customers to ensure all VTC and associated equipment is operational and tested prior to an event.
• Work closely with VTC vendors upgrading, configuring and replacement of equipment as required.
• Responsible for installing, configuring, and maintaining bureau VTC systems and accessories.
• Responsible for supporting VTC conferences for both EUR and IO customers.
• Responsible for working with VTC vendors on upgrades, configurations, and replacement of equipment.
• Responsible for configuring video collaboration applications such as Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Provide backup support for all makes and models of laptops.
• Provide backup support for inventory management of all mobile communication devices.
• Provide backup support to customers on problem resolution for mobile communications.
• Provide backup support for supporting teleworking personnel throughout the bureau on problem resolution and support.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Monitor and respond to RavenTek email a minimum of 3 times per week.
• Complete required compliance training as assigned.
• Other duties as assigned.

Qualifications, Knowledge, and Critical Skills

• Experience configuring and supporting Microsoft Office 365.
• Hands-on experience supporting desktop hardware, software, and mobile devices.
• Management and coordination experience with large complex video/audio events.
• Experience with supporting Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms.
• Excellent written and verbal communications, particularly with a customer focus.
• State Department specific experience supporting mobile communications and platforms is preferred.

Education & Work Experience

• Over 3 years' experience supporting VTC equipment.
• Over 3 years' experience providing user support for VTC conferences and events.
• Over 3 years' experience working with multiple hardware vendors.

Certifications, Licenses

• N/A

Special Requirements

• Secret clearance required with the ability to obtain a Top Secret/SCI.

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands


To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. The ability to stand, walk, squat, bend, kneel, stoop, and climb will be required for this position. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 40 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. This job description is not intended to be an all-inclusive list of duties and standards of the position.

Salary Description


Hourly Rate: $70 - $74