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HVAC Customer Service Representative

$18 - $24 per hour

EAC Heating & Air

Savannah, GA

Job Description

Job Description

$18–24/hr | Full-Time

EAC Heating & Air is hiring a Customer Service Representative to support our growing HVAC service team. We're looking for someone organized, friendly, and dependable who can keep things running smoothly in a fast-paced office environment.

If you enjoy helping customers, coordinating schedules, and being part of a strong local team, we'd love to talk with you.

Key Responsibilities:

  • Answer incoming service calls and route them appropriately.
  • Schedule and dispatch technicians based on availability and customer needs.
  • Provide friendly, professional customer support and follow-up.
  • Accurately document customer interactions and service details.
  • Coordinate with internal departments and field staff to ensure efficient operations.
  • Support billing, data entry, and job tracking as needed.
  • Foster a positive, team-oriented office environment.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexibility may be required depending on business needs)

Pay : $18.00 - 24.00 per hour, depending on experience

Why Join EAC Heating & Air?

  • Family-Owned Stability: Over 30 years of trusted, local service with a supportive, team-oriented culture.
  • Growth Opportunities: As we continue to grow, you'll have opportunities to advance your career and develop new skills.
  • Outstanding Reputation: With a stellar reputation backed by 5-star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
  • Comprehensive Benefits: Health insurance, company-paid life insurance, 401(k) with company match, paid holidays, PTO, and vacation time.

What We're Looking For:

  • 2 or more years of customer service or administrative experience
  • Experience in the trades or service-based industry is highly valued
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced environment
  • Proficient with standard office software
  • High school diploma or equivalent required

Preferred Qualifications:

  • Experience with Service Titan
  • Sales experience

Ready to bring your customer service skills to a company that values your work and supports your growth? Apply today and become part of the EAC Heating & Air team!

Apply
Vacancy posted 15 days ago
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