Business Operations Analyst

Business Operations Analyst

Location: Meridian IN

On-site/Remote/Hybrid: (Hybrid – Local candidates only)

Duration: 10+ Months

No. Of Openings: 1 Max Sub Limit: 1

Interview Process: 1-2 Round (Web-cam only)

The Business Operations Analyst, within the client Office, is primarily responsible for supporting the development and execution of business operations best practices across the department.

The incumbent manages clients budget and provides reports to the Finance team as needed. The incumbent also advises on the optimal use of funds to hire and retain personnel in order to fulfill clients commitments to the rest of the agency. Additionally, the incumbent contributes to the development of organizational strategies that enhance team efficiency and productivity, assists with quality assurance for Client data products, collaborates with the Office of Performance Excellence on clients role in agency strategic planning and KPI tracking, and advises on relationship management between client and other divisions. The incumbent also supports business operations projects related to improving internal communications, providing project coordination support for high‐priority efforts, and completing other assigned tasks.

Essential Duties/Responsibilities

• Maintain robust tracking of all Clients budgets; complete all Finance deliverables on time and as requested.
• Assist with the creation and implementation of business operations strategies.
• Assist with developing and maintaining metrics and reports to track clients performance and efficiency.
• Assist with updating or drafting new job descriptions to ensure Clients positions are properly classified by SPD and team member duties are aligned with current operational needs.
• Collaborate with the CDO, Deputy CDO, and team directors to test and implement new systems or procedures to improve Clients efficiency and workflow.
• Prepare detailed reports and presentations for leadership, showcasing findings and recommendations.
• Provide project coordination and communications support as needed for business operations projects.
• Adhere to HIPAA and other state statutes related to protecting data confidentiality and individual privacy.
• Support Clients Data Transformation projects and activities, as requested.
• Other duties as assigned.

This position has no direct reports. This position serves as a project/initiative lead and may be asked to delegate tasks to coworkers, with support from senior staff.

Work assignments involve a broad range of project responsibilities requiring excellent communication and interpersonal skills to effectively share findings and collaborate with various stakeholders across the agency. Good judgement and ability to apply specialized knowledge are required to perform duties successfully. Work assignments also require critical thinking and decision-making abilities.

Incumbent works both independently and on teams following general guidelines of the Client to ensure compliance with policies and procedures. Keeps supervisor and coworkers apprised of work; brings challenges and issues to supervisor as needed. Incumbent is regularly responsible for execution of tasks that impact Client priorities, as well as tasks impacting specific IDOH program areas. Incumbent may also contribute to projects with broader agency impact, under supervision of the Director of Data Governance & Business Operations. Position is expected to work collaboratively with other Office of Data and Analytics staff to make progress toward agency priorities and advance IDOH mission. Position is expected to comply with all policies and procedures set forth by IDOH and client department.

This staff member works independently and on teams, with some support from other data analysts, senior data analysts, and team director, to complete various projects and assignments. This staff member maintains relationships with project teams and program area staff outside the Client.

Requires sitting for long periods in front of a computer. Working Conditions: Work is performed indoors in a routine office environment.

Bachelor's degree or proven experience in business admin, operations and mgt, project mgt. Required - Required

Direct applicable experience in business operations analysis or project management 4 years - Required - 4 - Years

Understanding of business operations and procedures in a technical or data and analytics environment 4 years - Required - 4 - Years

Budget management experience 2 years - Required - 2 - Years

DevOps experience 2 years - Required - 2 - Years

Strong analytical, conceptual, and problem-solving skills Required - Required

Exceptional communication skills, both oral and written Required - Required

Experience working in a cross-functional team environment with multiple and fluid demands Required - Required

Ability to maintain effective and professional working relationships with internal and external customers

About Us: InterSources Inc

InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.