SR AD, VeTS, Companion & Large Animal

Senior Associate Director, Veterinary Technical Solutions (VeTS)

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Senior Associate Director, Veterinary Technical Solutions (VeTS) provides comprehensive leadership and strategic oversight to ensure a high level of customer service, compliance, technical expertise, mentorship, and coaching for the Veterinary Technical Solutions (VeTS) Team, which includes veterinary professionals (DVMs) and professional/technical/support staff. The focus is on supporting animal products sold and distributed by Boehringer AH in accordance with company procedures and global regulatory requirements. The Senior Associate Director, Veterinary Technical Solutions (VeTS) ensures functional excellence by driving hiring, development, mentoring, and retention of key talent. Additionally, it serves as a Subject Matter Expert and Advisor for product support, customer service, and veterinary guidance in disease management and control, ensuring compliance with regulatory agencies, corporate policies, and Boehringer procedures.

Duties & Responsibilities

Leadership and Team Development

• Provides strategic direction and oversight to the VeTS Team, ensuring functional excellence through hiring, mentoring, development, and retention of key talent.
• Leads, develops, and supervises the VeTS Team, managing performance, development plans, team goals, and competencies to align with Boehringer AH's annual business objectives.
• Demonstrates and promotes organizational behaviors to enhance team productivity and engagement.
• Provides coaching, mentoring, performance management, succession planning, and active development plans for VeTS Team members.
• Determines staffing levels and resource allocation to meet business expectations while ensuring regulatory compliance.

Customer Service and Stakeholder Collaboration

• Ensures high levels of customer service by linking the VeTS Team with Pharmacovigilance, Sales and Marketing, Legal, and Commercial Operations.
• Acts as a public relations contact in coordination with HR and PR for adverse events, quality issues, and medical or technical aspects of Boehringer AH products.
• Provides strategic input and serves as a key liaison with internal and external stakeholders, including Commercial Operations, Legal, PV, RA, QA/QC, and Business Units.
• Represents the VeTS Team in corporate meetings, product launch teams, and relevant projects supported by R&D or the business.
• Drives VeTS Team participation at national and regional sales meetings, major conferences, and product launch initiatives.
• Serves as a strategic liaison for outsourcing vendors, ensuring effective communication and seamless operational oversight of vendor deliverables and quality standards.

Compliance and Regulatory Oversight

• Provides strategic direction and oversight to ensure compliance with corporate procedures, US/global regulations, and government audits/inspections.
• Ensures adherence to global reporting requirements for US reports and strict compliance with regulatory standards.
• Leads the drafting, review, and implementation of department SOPs and related documents, fostering continuous improvement.
• Supports PV preparation and audit readiness for areas of expertise during inspections.
• Ensures all communications are recorded in the Pharmacovigilance (PV) database in compliance with corporate SOPs and regulatory requirements.

Technical Expertise and Knowledge Management

• Provides state-of-the-art clinical veterinary medical support and acts as a key resource for colleagues and stakeholders.
• Ensures timely transfer of knowledge from project teams and clinical development to the VeTS Team and stakeholders.
• Coordinates training initiatives for relevant departments on technical and safety aspects of Boehringer AH products.
• Maintains and administers technical libraries, WIKI systems, and product/disease knowledge repositories.
• Liaises with veterinarians and researchers to develop a center of technical knowledge and ensure access to resources.

Customer Consultation and Complaint Handling

• Provides customers with information on proper product use, extra-label use, technical inquiries, adverse events, and product or packaging defects.
• Consults with customers regarding product inquiries, complaints, and suspected adverse events, ensuring timely and accurate responses.
• Supports complaint investigations by asking appropriate questions and ensuring resolution.
• Partners with Field Professional Services Veterinarians (PSVs), Sales, Marketing, PR, PV, RA, and QA to address regulatory, compliance, and customer service issues.

Requirements

• Veterinary degree required (DVM/VMD from an AVMA-accredited college of veterinary medicine); advanced degrees such as MSc, MPH, or MBA are preferred.
• Must have at least ten (10) years of relevant veterinary practice or animal health experience, including a minimum of five (5) years in a regulatory call center environment (pharmacovigilance or technical support preferred), and at least three (3) years of people management experience.
• Three-plus (3+) years leadership experience.
• Some travel required.
• Exceptional leadership capabilities, including supervising and motivating teams, managing across multiple geographical locations, and developing leadership potential in direct reports to drive high performance and cross-functional collaboration.
• Proven ability to develop strong cross functional relationships, influence and lead change across all organizational levels, independent of title or gradeby presenting coherent strategies and effectively engaging senior decision-makers.
• Extensive proficiency with Microsoft Office Suite, dashboard tools, and database systems.
• Outstanding communication skills, both oral and written, with the ability to operate effectively in team environments and demonstrate strong negotiation and conflict resolution abilities.
• Superior organizational, analytical, and decision-making skills, including the ability to deliver compelling presentations and build strong interpersonal relationships.
• High attention to detail and quality, with strong technical acumen and a creative, solution-oriented mindset.
• Demonstrated ability to collaborate respectfully with individuals from diverse backgrounds, thrive in matrixed environments, manage conflict constructively, and work independently under pressure with initiative, emotional intelligence, and adaptability.
• Proven experience leading complex, cross-functional, and cross-site projects and initiatives involving diverse stakeholders.

Functional Competencies

• Knowledge of Pharmaceutical Life Cycle Process
• Knowledge of Regulatory Requirements & Compliance
• Analytical Thinking
• Managing Conflict
• Leveraging Strategic Relationships
• Negotiation Skills
• Market knowledge
• Planning and Organization
• Quality Orientation/Bus Process Excellence
• Communication
• Problem Solving / Resolution
• Project/Program Management

Management Competencies

• Growth talent
• Managing Performance
• Leveraging Strategic Relationships
• Lead & Manage Change
• Set Direction
• Motivation
• Emotional Intelligence

Core Competencies

• Business Acumen and Technical Knowledge
• Customer Orientation
• Delivering Results
• External Focus
• Fast and Focused Execution
• Innovation and Change
• Teamwork and Collaboration
• Winning Vision
• Continuous Learning

Foundational Competencies

• Communicate with candor
• Decide and act with speed
• Innovate and drive change
• Deliver to win
• Collaborate with a purpose
• Values Diversity & Inclusion
• Integrity & Trust

Eligibility Requirements