Customer Operations & Order Management Specialist

Job Description

Job Description

Customer Operations & Order Management Specialist (Req #8864)

Location: Waukesha, WI 53189

Schedule: 1st Shift — Mon–Thu 8:00am–4:00pm; Fri 7:00am–3:00pm

Compensation: $24–$30 per hour, based on experience

A day in this role

Picture your morning: you open your dashboard, confirm overnight orders, and enter new ones with precision. A quote request pings in—handled. You jump on a quick call with production to confirm lead times, then update the CRM so sales stays in the loop. Midday, you run an inventory report, flag low stock, and coordinate with purchasing. An accounting deposit is logged, and you follow up on a friendly collections reminder. Before the day wraps, you support a sales and marketing project and clear the inbox so customers have timely answers.

About the company

Join a growing manufacturing team known for high-quality products, fast-paced collaboration, and a culture where people are supported and given room to grow.

What you’ll handle

• Accurately enter and manage customer orders
• Respond to and assist with quote requests
• Serve as the primary contact for customer calls and emails
• Keep customers, sales, and production aligned through clear communication
• Maintain and update CRM records
• Run inventory reports and help track stock levels
• Assist with collections and accounting deposits
• Support the purchasing department
• Partner with sales and marketing on various projects

What you’ll bring

• Strength in coordinating communication among customers, sales reps, and production while work is in process
• Comfort juggling multiple tasks and adapting plans as needs change
• Strong organizational habits for records and information
• Proficiency in customer service
• College, vocational/technical degree, or equivalent industry experience with emphasis on communication, sales, and service

What’s in it for you

• Highly competitive base pay
• Year-end bonus
• Fun, relaxed company culture
• Comprehensive benefits and wellness program
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement plan
• PTO and paid holidays
• Company parties and team-building events
• Occasional catered lunches
• No mandatory overtime or weekends
• Onsite training provided

Ready to apply?

Call: View phone number on ziprecruiter.com
Email your resume: View email address on ziprecruiter.com