Employee Experience Specialist

Job Description

Job Description

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits in a full-time or part-time status:

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

Working Schedule : Monday - Friday, 8:00am - 4:30pm

Location : Amherst, NY

Position Summary: The Employee Experience Specialist is an operations and people-facing role that serves as the first point of contact for employee inquiries and HR support, fostering a positive employee experience through responsive service and effective communication. This role coordinates onboarding, employee relations intake, leave administration support, HR operations, employee engagement activities, and compliance processes while collaborating with the HR team to support employees throughout their employment journey.

Responsibilities of Position:

Employee Experience & Employee Relations

• Serves as the primary point of contact for employee questions, concerns, and HR-related inquiries.
• Provides first-level support and guidance to employees and managers regarding HR policies, processes, and workplace concerns.
• Conducts intake for employee relations matters and escalates complex or sensitive issues to the appropriate HR team member.
• Maintains documentation of employee concerns, inquiries, and resolutions as appropriate.
• Monitors employee suggestion boxes and assists with employee feedback initiatives.
• Creates and distributes employee communications, including HR newsletters and announcements.
• Supports employee recognition, wellness, engagement, and culture initiatives.

HR Operations & Administration

• Manages the HR e-mail box daily and ensures inquiries are addressed or appropriately routed.
• Serves as lead processor for employee change forms and audits documentation for accuracy and completeness.
• Maintains employee personnel files and HR records in accordance with company policy and legal requirements.
• Processes employment verifications after receiving proper consent forms.
• Completes unemployment claim documentation and related follow-up activities.
• Performs audits of payroll, benefits, HRIS, and personnel records and recommends corrective action as needed.
• Runs assigned HR reports and compliance tracking reports.
• Assists with HR projects, reporting, correspondence, and process improvement initiatives.
• Maintains department supplies and coordinates routine administrative functions.

Leave & Benefits Support

• Serves as the initial contact for leave of absence requests, including FMLA, disability, paid family leave, and accommodation inquiries; provides employees with required leave forms, packets, and informational resources.
• Coordinates collection of documentation and prepares leave files for review by the HR Generalist.
• Tracks leave paperwork and ensures timely follow-up with employees and providers.
• Processes required documents through payroll and insurance providers to ensure accurate recordkeeping and deductions.

Onboarding & Offboarding

• Coordinates onboarding activities for new hires to ensure a welcoming and organized employee experience.
• Prepares onboarding materials, employee files, badges, parking tags, and required documentation.
• Assigns required policies, trainings, and acknowledgements through HR systems.
• Conducts onboarding touchpoints and assists with new hire follow-up activities.
• Processes employee separation activities, including coordination of communications, checklists, system updates, and record retention requirements.
• Supports exit interview administration and employee offboarding processes.

Employee Engagement & Events

• Designs and coordinates employee wellness initiatives in partnership with benefit providers and wellness representatives.
• Plans and coordinates employee appreciation programs, recognition initiatives, and corporate events.
• Supports organizational culture and employee engagement activities across all locations.

Compliance & HR Systems

• Maintains HRIS data integrity through timely and accurate data entry and audits.
• Supports compliance activities including labor law postings, annual notices, document retention, and regulatory requirements.
• Assists in maintaining HR policies, procedures, forms, and employee resources.
• Participates in cross-functional meetings with payroll, accounting, and operational departments to ensure workforce data accuracy.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary:

• 2-3 years of Human Resources, employee relations, customer service, or administrative experience preferred.
• Demonstrated ability to build trust and professionally handle confidential and sensitive employee matters.
• Strong interpersonal skills with the ability to communicate effectively with employees at all levels of the organization.
• Exceptional customer service mindset and commitment to creating a positive employee experience.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Proficient in Microsoft Office Suite and HRIS systems.
• Ability to learn new systems, processes, and employment-related regulations.
• Ability to maintain the highest level of confidentiality and professionalism.

Required Education

• BS in Business Administration, HR or related field preferred or equivalent experience in HR role

Working Conditions:

• Normal working environment, typical of most office settings.
• Minimal/Moderate physical effort, including but not limited to assisting disabled patient to and from patient rooms, wheelchairs, exam tables, bathroom etc.
• Requires some lifting usually not in excess of 30 pounds
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids and needles
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel

• Travel possible between Dent Neurologic Institute sites
• Travel possible for conferences and events

Compensation:

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

AAP/EEO Statement

Dent Neurologic Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Monday - Friday 8:00am - 4:30pm
40 hours/week