Front Desk Clerk Lead

Front Desk Clerk Lead

Oak Grove Racing, Gaming & Hotel (the "Property") is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls and connecting callers to the appropriate extension.

Greets, registers, and assigns rooms to hotel guests. Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation. Issues room keys and relays property information to guests. Keeps records of room availability and guests' accounts on computer. Computes bills and collects payments. Make and confirm reservations. Uses the established system to make Marketing offer reservations. Answers calls and routes calls to proper extension. Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex. Advises housekeeping staff when rooms have been vacated and are ready for cleaning. Contact housekeeping or maintenance staff when guests report problems. Performs simple bookkeeping activities, such as balancing cash accounts. Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready. Other duties as assigned.

Ability to maintain high levels of confidentiality and integrity. Maintain interpersonal working relationships among all Team Members and the public. Excellent verbal and written communication skills. Willingness to assume overall responsibility relative to the performance of the position. Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused. Available to work when needed, including weekends, holidays, and nights.

High School Diploma or equivalent required. Knowledge of principles and processes for providing customer service. Able to obtain and maintain a valid Kentucky gaming/racing license.

While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.