Project/Program Manager: 26-01429

Overview Primary Skills: Safety Operations-Expert, Crisis Operations-Proficient, Incident Response-Advanced, Process Documentation-Skilled, AI Assisted Operations-Adept Contract Type: W2 Location: Hawthorne, CA (#LI-Hybrid) Duration: 10 Months Pay Range: $45 - $47 per hour Job Summary We are seeking a Project/Program Manager to support real-time community safety operations and operational workflow management. This role will focus on incident response coordination, AI-assisted workflow monitoring, SOP development, and automation initiatives for community safety services. The ideal candidate has experience in trust & safety operations, crisis communications, emergency response environments, or operational program management. Key Responsibilities Monitor and respond to operational incidents and escalations Coordinate with third-party partners and external agencies Supervise AI-assisted operational workflows and identify high-risk events Escalate incidents appropriately based on SOP guidelines Develop and maintain operational documentation and playbooks Analyze workflows and identify automation opportunities Work cross-functionally with engineering and operations teams Maintain incident logs and post-event reports Participate in on-call operational support rotation Ensure timely communication during active crisis situations Must Have Skills Experience in Trust & Safety Operations or Crisis Operations Strong process documentation and SOP creation experience Workflow automation or operations improvement background Experience handling escalations and incident response Strong communication and stakeholder coordination skills Comfort working with AI-assisted workflows Ability to work in ambiguous and time-sensitive environments Experience with operational support and workflow management Bachelor’s degree or equivalent experience Minimum 3+ years of relevant experience #J-18808-Ljbffr Akraya, Inc.