Bakery/Deli Clerk

Overview Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards. Embrace the Customer 1st strategy, encouraging associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Prepare items per customer requests using proper bakery equipment. Offer product samples to help customers discover new items or products they inquire about. Inform customers of bakery and/or deli specials. Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink. Recommend deli or bakery items to customers to ensure they get the products they want and need. Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines. Prepare foods according to the food temperature logs and follow cooking instructions. Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment. Adequately prepare, package, label and inventory ingredients in merchandise. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc. Label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Understand the store's layout and be able to locate products when requested by customer. Stay current with present, future, seasonal and special ads. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept. Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management. Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Ability to work cooperatively in a high‑paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Customer Service skills. Effective communication skills. Knowledge of basic math. Ability to obtain a current food handlers permit once employed. Desired Experience Customer Service skills. Bakery or Deli experience is helpful. Retail experience. Benefits Healthcare coverage, including medical, dental, vision and prescription plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Employee Assistance Program, providing counseling and financial coaching. Associate discounts on purchases, travel, technology and more. Tuition reimbursement up to $21,000 over career through Continuing Education program. Robust internal training and development resources and diverse career pathways. #J-18808-Ljbffr The Kroger Co.