Technical Account Manager

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.


Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.


Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position covering a specific territory, and we are searching for a qualified candidate who live in the Dallas - Fort Worth metroplex.


POSITION SUMMARY
The Technical Account Manager will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals. And will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.

ESSENTIAL RESPONSIBILITIES

• Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).
• Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.
• Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.
• Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.
• Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.
• Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer's expectations.
• Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.
• Generate and analyze service performance reports to drive business reviews and proactive account planning.
• Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.
• Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.
• Ability to travel up to 50% as business needs require.

REQUIREMENTS
Education/ Experience

• 4-6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.
• Solid experience and understanding of Cybersecurity technologies and policies
• Background in business networking, managed IT services, or enterprise-level support environments.
• Familiarity with CRM platforms and technical documentation practices.

Knowledge, Skills, and Abilities

• Proven ability to manage multiple priorities, projects, and clients simultaneously
• High level of professionalism, integrity, and self-motivation.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.
• A customer-first attitude with a passion for delivering world-class service.
• Ability to develop strategic relationships and build long-term trust with clients.
• Proactive problem-solving and a continuous improvement mindset.
• Ability to grasp customers' needs and suggest timely solutions
• Excellent verbal and written communication skills
• Excellent listening skills
• Strong Business knowledge to understand client issues
• Strong analytical and problem-solving skills

PREFERRED SKILLS/EXPERIENCE

• Bachelor's degree from a four-year college or university
• Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies

PHYSICAL & MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
• Mental Requirements - must be able to consistently:
  • Learn new tasks,
  • Remember Processes,
  • Maintain focus,
  • Complete tasks independently
  • Make timely decisions in the context of a workflow,
  • Ability to communicate effectively,
  • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Applicants who have disabilities may request that accommodations be made in order to complete the selection process.

EEO is the law. To review your rights under Equal Employment Opportunity please visit:


Secur-Serv Drug & Alcohol Use Policy